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34884
May 26th, 2013 11:00
Why can my Dell Laptop connect to wifi but not get internet through it?
Hello,
I have a Dell Inspirion N5110.
Recently I have been unable to connect to the internet through a router (both wireless and using a wire). I can use the internet if I connect the laptop directly to the modem. The laptop successfully connects to the wireless network, and other devices on this network can access the internet.
I ran ipconfig /all and these are the results:
I use the Wireless LAN adapter Wireless Network Connection
Windows IP Configuration
Host Name . . . . . . . . . . . . : Yael-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Wireless Network Connection 3:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #2
Physical Address. . . . . . . . . : BC-77-37-2F-ED-11
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : BC-77-37-2F-ED-11
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 1030
Physical Address. . . . . . . . . : BC-77-37-2F-ED-10
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::14bf:f30e:d0bd:1100%14(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.103(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : ‰…˜€™… 26 €‰ 2013 19:58:32
Lease Expires . . . . . . . . . . : ‰…˜€™… 26 €‰ 2013 21:58:28
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 381450039
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-25-C0-21-78-2B-CB-E0-F5-44
DNS Servers . . . . . . . . . . . : 212.143.212.143
194.90.1.5
NetBIOS over Tcpip. . . . . . . . : Enabled
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 78-2B-CB-E0-F5-44
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : BC-77-37-2F-ED-14
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{2788B516-F750-430E-A874-79D3503167F6}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 20:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:2c86:b0be:aabf:dce1(Preferred)
Link-local IPv6 Address . . . . . : fe80::2c86:b0be:aabf:dce1%27(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Please help me :emotion-11:
yaelazz
3 Posts
1
May 29th, 2013 09:00
Everything works fine now.
The problem was with Mcafee firewall.
PudgyOne
9 Legend
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30.3K Posts
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May 26th, 2013 11:00
yaelazz,
Looking at my notes....
Disable Bluetooth on the Centrino 2230 and also set Bluetooth(R) AMP: Disabled.
Rick
PudgyOne
9 Legend
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30.3K Posts
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May 26th, 2013 11:00
yaelazz,
Put everything like it should be...
wall > isp modem/router > wireless router(if any) > wired/wireless
Power off your ISP modem/router and your wireless router(if any) for 30 seconds. Then power on the ISP modem/router. Wait 15 seconds, then power on the wireless router(if any)
Restart the computer and try to connect.
What happens?
Rick
yaelazz
3 Posts
0
May 26th, 2013 12:00
Thank you for the quick reply.
I have disabled the Bluetooth, as you suggested.
I also restarted the modem, router and computer as you wrote.
I'm not sure I understand what you mean by
Put everything like it should be...
wall > isp modem/router > wireless router(if any) > wired/wireless
Modem: Arris TM602A
Wireless Router: TP-LINK TL-WR641G
Nothing has changed yet, still getting no internet connection.
Just to clarify - I get a connection only when I connect the computer directly to the Arris modem via Ethernet.
PudgyOne
9 Legend
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30.3K Posts
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May 26th, 2013 15:00
yaelazz,
Did you read page 13 in the TP-Link WR641g Owners Manual? It explains how to setup the router/
I use these Recommended Wireless Router Settings I use channel 11 and would suggest making a new SSID to make connecting easier.
Rick
PudgyOne
9 Legend
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30.3K Posts
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May 29th, 2013 11:00
yaelazz,
Glad you got it working! :emotion-21: Thanks for posting back.
Take care,
Rick
This thread is locked, due to age.
If you need assistance, please create a new thread in the proper Dell Support Forum
Thank you,
Rick