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2 Posts
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5722
August 24th, 2015 11:00
limited wifi
Just purchased my daughter an Inspirion 7352 on July 31st of this year. Initially worked great connecting to Wi-Fi but last couple of weeks get limited access and not connected. She needs this for on-line college. Any help would be greatly appreciated.
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jcheffy
37 Posts
0
August 24th, 2015 15:00
Some quick thoughts:
1) Are other devices able to successfully connect to your Wi-Fi, and are they working/at speed?
2) What OS are you running?
3) Recent updates/upgrade of any kind? Successful, and did wireless work after the updates/upgrade?
4) If it's on some flavor of Windows, are all Windows updates (successfully) applied?
5) This issue still persists after you've rebooted/restarted?
6) Any luck running the network troubleshooter (again, assuming Windows OS)?
7) If she needs to connect/get some work done now, do you have an option to connect with ethernet (wired) as short-term while figure this out?
8) Could be hardware defect. Obviously under warranty. Direct purchase through Dell? Thru local retailer? What kind of warranty service came with it? Onsite? Have you talked to warranty support to see if they are any use in trouble shooting?
Hope this helps, or at least gets you moving towards solution.
jj1988
2 Posts
0
August 25th, 2015 07:00
Here is a kicker. The computer will not connect at my wives work or at my sisters house, says limited access but at our home it connects just fine with plenty of speed. Other devices can connect at three places. checked for updates and everything is up to date.
it is windows 10
Run troubleshooter get wifi IP address not configured (or something like that)
Have rebooted/restarted numerous times.
Bought from Best Buy. Haven't called Dell yet, Geek Squad wanted $99.00 to help.
jcheffy
37 Posts
0
August 25th, 2015 10:00
Have you checked the Dell support website for your service tag to see if any updated drivers?
Might also check some of the other support forums (laptop for example) to see if someone else has had this issue.
Best Buy won't help out for free since such a new laptop? Lame.
Wife's work might have other security "stuff" going on, and I'm assuming sister's house is residential router with nothing special, but regardless, kinda sounds like something related to drivers/configuration on laptop or DHCP server (on the router side). Just guessing.
It won't fix whatever the underlying problem is, but you can try the ipconfig command to renew the IP address (since you mentioned you some error related to that). Could try at either work/sister's location if problem persists.
Here's a link to site with example how to do this if you don't already know (not endorsing the site, just one of many that come up when search for "ipconfig /release"):
http://www.wikihow.com/Refresh-Your-IP-Address-on-a-Windows-Computer
Did troubleshoot/diagnose fix the problem or just give error message? The error detail might help troubleshoot.