Intermittent Wireless Connectivity

Bill,

What virus program and firewall are you using?

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

Rick

Rick,

Thanks for replying. She is running McAfee. Here is the system information you requested.

Bill

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>systeminfo

Host Name:
OS Name: Microsoft Windows 7 Home Premium
OS Version: 6.1.7601 Service Pack 1 Build 7601
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner:
Registered Organization: Microsoft
Product ID:
Original Install Date: 12/11/2012, 8:42:31 PM
System Boot Time: 2/21/2014, 4:45:14 PM
System Manufacturer: Dell Inc.
System Model: Inspiron 5423
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 58 Stepping 9 GenuineInt
el ~1701 Mhz
BIOS Version: Dell Inc. A08, 11/26/2012
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume2
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-07:00) Arizona
Total Physical Memory: 6,020 MB
Available Physical Memory: 4,023 MB
Virtual Memory: Max Size: 12,037 MB
Virtual Memory: Available: 9,756 MB
Virtual Memory: In Use: 2,281 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\REBECCA-PC
Hotfix(s): 228 Hotfix(s) Installed.
[01]: KB2849697
[02]: KB2849696
[03]: KB2841134
[04]: KB2670838
[05]: KB971033
[06]: KB2393802
[07]: KB2397190
[08]: KB2425227
[09]: KB2459268
[10]: KB2475792
[11]: KB2478662
[12]: KB2479943
[13]: KB2482122
[14]: KB2484033
[15]: KB2488113
[16]: KB2491683
[17]: KB2492386
[18]: KB2495523
[19]: KB2496898
[20]: KB2505438
[21]: KB2506014
[22]: KB2506212
[23]: KB2506928
[24]: KB2507618
[25]: KB2509553
[26]: KB2511250
[27]: KB2511455
[28]: KB2515325
[29]: KB2518869
[30]: KB2519736
[31]: KB2522422
[32]: KB2529073
[33]: KB2529825
[34]: KB2532531
[35]: KB2533552
[36]: KB2536275
[37]: KB2536276
[38]: KB2539635
[39]: KB2541014
[40]: KB2544893
[41]: KB2545698
[42]: KB2547666
[43]: KB2550648
[44]: KB2552343
[45]: KB2560656
[46]: KB2563227
[47]: KB2564958
[48]: KB2567680
[49]: KB2570947
[50]: KB2572077
[51]: KB2579686
[52]: KB2584146
[53]: KB2585542
[54]: KB2603229
[55]: KB2604115
[56]: KB2607576
[57]: KB2618451
[58]: KB2619339
[59]: KB2619497
[60]: KB2620704
[61]: KB2620712
[62]: KB2621440
[63]: KB2631813
[64]: KB2633952
[65]: KB2640148
[66]: KB2641690
[67]: KB2644615
[68]: KB2645640
[69]: KB2647753
[70]: KB2653956
[71]: KB2654428
[72]: KB2655992
[73]: KB2656356
[74]: KB2656373
[75]: KB2656411
[76]: KB2658846
[77]: KB2659262
[78]: KB2660075
[79]: KB2660649
[80]: KB2661254
[81]: KB2667402
[82]: KB2676562
[83]: KB2679255
[84]: KB2685811
[85]: KB2685813
[86]: KB2685939
[87]: KB2686831
[88]: KB2688338
[89]: KB2690533
[90]: KB2691442
[91]: KB2695962
[92]: KB2698365
[93]: KB2699779
[94]: KB2705219
[95]: KB2709630
[96]: KB2712808
[97]: KB2718704
[98]: KB2719857
[99]: KB2719985
[100]: KB2724197
[101]: KB2726535
[102]: KB2727528
[103]: KB2729094
[104]: KB2729452
[105]: KB2732059
[106]: KB2732487
[107]: KB2732500
[108]: KB2735855
[109]: KB2736233
[110]: KB2736422
[111]: KB2739159
[112]: KB2741355
[113]: KB2742599
[114]: KB2743555
[115]: KB2749655
[116]: KB2750841
[117]: KB2753842
[118]: KB2756921
[119]: KB2757638
[120]: KB2758857
[121]: KB2761217
[122]: KB2762895
[123]: KB2763523
[124]: KB2769369
[125]: KB2770660
[126]: KB2773072
[127]: KB2778344
[128]: KB2778930
[129]: KB2779030
[130]: KB2779562
[131]: KB2785220
[132]: KB2786081
[133]: KB2786400
[134]: KB2789645
[135]: KB2790113
[136]: KB2790655
[137]: KB2791765
[138]: KB2798162
[139]: KB2799494
[140]: KB2799926
[141]: KB2803821
[142]: KB2804579
[143]: KB2807986
[144]: KB2808679
[145]: KB2808735
[146]: KB2813170
[147]: KB2813347
[148]: KB2813430
[149]: KB2813956
[150]: KB2820197
[151]: KB2820331
[152]: KB2823324
[153]: KB2829361
[154]: KB2830290
[155]: KB2832414
[156]: KB2833946
[157]: KB2834140
[158]: KB2834886
[159]: KB2835361
[160]: KB2835364
[161]: KB2836502
[162]: KB2836942
[163]: KB2836943
[164]: KB2839894
[165]: KB2840149
[166]: KB2840631
[167]: KB2843630
[168]: KB2844286
[169]: KB2845187
[170]: KB2845690
[171]: KB2846960
[172]: KB2847077
[173]: KB2847311
[174]: KB2847927
[175]: KB2849470
[176]: KB2850851
[177]: KB2852386
[178]: KB2853952
[179]: KB2859537
[180]: KB2861191
[181]: KB2861698
[182]: KB2861855
[183]: KB2862152
[184]: KB2862330
[185]: KB2862335
[186]: KB2862966
[187]: KB2862973
[188]: KB2863058
[189]: KB2863240
[190]: KB2864058
[191]: KB2864202
[192]: KB2868038
[193]: KB2868116
[194]: KB2868623
[195]: KB2868626
[196]: KB2868725
[197]: KB2872339
[198]: KB2875783
[199]: KB2876284
[200]: KB2876315
[201]: KB2876331
[202]: KB2882822
[203]: KB2883150
[204]: KB2884256
[205]: KB2887069
[206]: KB2888049
[207]: KB2891804
[208]: KB2892074
[209]: KB2893294
[210]: KB2893519
[211]: KB2893984
[212]: KB2898785
[213]: KB2898857
[214]: KB2900986
[215]: KB2901112
[216]: KB2904266
[217]: KB2909210
[218]: KB2909921
[219]: KB2911501
[220]: KB2912390
[221]: KB2913152
[222]: KB2913431
[223]: KB2913602
[224]: KB2916036
[225]: KB2919469
[226]: KB958488
[227]: KB976902
[228]: KB982018
Network Card(s): 2 NIC(s) Installed.
[01]: Dell Wireless 1703 802.11b/g/n (2.4GHz)
Connection Name: Wireless Network Connection
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
IP address(es)
[01]: 192.168.0.64
[02]: fe80::e89f:4051:bc53:605f
[03]: fd00::c409:4f09:6dc0:8d0
[04]: fd00::e89f:4051:bc53:605f
[02]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected

C:\Windows\system32>

Thanks for your help Rick. I made the change and we will see if it helps.

The service tag is most likely located on the back of your laptop. You should see a combination of letters and a number; usually six characters. When you locate this information and go to the dell support page, you can enter this number in the section that says "Service Tag" and select submit. The site will then load a picture of your computer, provide a link for system configuration, a link for the manual, and it will provide an option to search for drivers. You can also select "Detect my system" and the site will download / install the Dell System Detect application which will search for your Service Tag and then it will load the information on the page.