DW1501 Wireless card not connected

ariel.demian,

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER and post the information back here.

When you installed the operating system, did you install the Dell System Software(if applicable) and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order

Start with the Dell System Software and the chipset drivers and follow the list.

What virus program and firewall are you using?

Rick

Yes. I installed everything in the order you mentioned and everything went smoothly except for the wireless card.

I am using AVG Free and ZoneAlarm as firewall.

This is the result of systeminfo (in italian):

Nome host: xxx-PC
Nome SO: Microsoft Windows 7 Professional
Versione SO: 6.1.7600 N/D build 7600
Produttore SO: Microsoft Corporation
Configurazione SO: Workstation autonoma
Tipo build SO: Multiprocessor Free
Proprietario registrato: xxx
Organizzazione registrata:
Numero di serie: xxxxx-xxx-xxxxxxx-xxxxx
Data di installazione originale: 22/12/2013, 22:17:09
Tempo di avvio sistema: 23/12/2013, 16:51:29
Produttore sistema: Dell Inc.
Modello sistema: Inspiron N5010
Tipo sistema: x64-based PC
Processore: 1 processore(i) installati.
[01]: Intel64 Family 6 Model 37 Stepping 5 GenuineIntel ~927 Mhz
Versione BIOS: Dell Inc. A04, 10/05/2010
Directory Windows: C:\Windows
Directory di sistema: C:\Windows\system32
Dispositivo di avvio: \Device\HarddiskVolume2
Impostazioni locali sistema: it;Italiano (Italia)
Impostazioni locali di input: en-us;Inglese (Stati Uniti d'America)
Fuso orario: (UTC+1.00) Amsterdam, Berlino, Berna, Roma, Stoccolma, Vienna
Memoria fisica totale: 3.895 MB
Memoria fisica disponibile: 2.305 MB
Memoria virtuale: dimensione massima: 7.787 MB
Memoria virtuale: disponibile: 5.857 MB
Memoria virtuale: in uso: 1.930 MB
Posizioni file di paging: C:\pagefile.sys
Dominio: WORKGROUP
Server di accesso: \\xxx-PC
Aggiornamenti rapidi: 9 Aggiornamenti rapidi installati.
[01]: KB974476
[02]: KB974560
[03]: KB975599
[04]: KB975617
[05]: KB975741
[06]: KB976781
[07]: KB977178
[08]: KB978258
[09]: KB981889
Schede di rete: 2 NIC installate.
[01]: Realtek PCIe FE Family Controller
Nome connessione: Connessione alla rete locale (LAN)
DHCP abilitato: S
Server DHCP: 192.168.1.1
Indirizzi IP
[01]: 192.168.1.189
[02]: fe80::c179:f5fe:9c4e:eee2
[02]: DW1501 Wireless-N WLAN Half-Mini Card
Nome connessione: Connessione rete wireless
DHCP abilitato: S
Server DHCP: N/D
Indirizzi IP

I actually physically opened the laptop and took a look at the wireless card to see if it's in place. Everything seems alright in there. I closed the laptop and put everything back together again and turned it on. I'm writing right now from the laptop with the wired connection.

It just seems like the wireless card is dead. The strage thing is that right before the new Windows install it worked. I had Windows 7 32-bit before and got some viruses. Now with the new install the wireless card is like dead: no activity.

OH! STRANGE THING is that the Bluetooth is working fine.

Oh! It Worked! Thank you so much!

I uninstalled ZoneAlarm and AVG, rebooted and wifi worked. Now I installed AVG again and see if it works.

Merry Christmas! Thank you again!

Hope you are well. I read on your profile about your health issues. It's important to exercise, even if it's hard at first.

ariel.demian,

Glad you got it working! :emotion-21: Thanks for posting back.

Take care,

Rick

Hi Rick,

On my N5010, facing issues with turning on WIFI. it was working fine from several years and now suddenly stopped working on Windows 10. I tried deleting and installing DW1501 wireless adapter but no luck. Could you please assist.

Thanks

Nick