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February 15th, 2016 11:00

Broadcom 1704 wireless connection issues after upgrade to windows 10

Experiencing intermittent wireless connectivity issues after upgrade to windows 10;  Have an Inspiron 5748 with Broadcom 1704 adapter.  Driver is up-to-date: 7.35.295.0.  Diagnostics show no problem with device.  Will usually successfully connect to network, but the connection will get dropped intermittently.  Using troubleshooting to fix does result in restoring connectivity, but it will subsequently drop again intermittently.  Never experienced any issues prior to windows 10 upgrade. 

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17.7K Posts

February 16th, 2016 05:00

steveshuff,

Below are some settings to change on your wireless adapter for better performance.

Turn Off and Then Turn on All the Devices on the Network

  1. Disconnect the power from the broadband modem and leave the broadband modem disconnected for at least 3 minutes.
  2. Shut down all the computers that are connected to the network.
  3. Disconnect the power from the wireless router.
  4. Verify that a network cable is connected from the Broadband Modem into the Internet or WAN port on the wireless router.
  5. Verify that no USB cables or serial cables are connected to the Broadband Modem.
  6. Connect the power to the broadband modem. Wait for at least 2 minutes for the Broadband Modem to initialize.
    (If the Modem does not establish an Internet connection successfully, unplug the Modem. Wait for at least 5 minutes, then plug in the Modem.)
  7. Connect the power to the wireless router. Wait for at least 2 minutes for the wireless router to initialize.
  8. Turn on the computer and try connecting to the Internet.

Fix Wireless Network Connections

Turn Off Airplane Mode

For Dell Wireless adapters:
  1. In the Search box, type Device Manager.
  2. Touch or click Device Manager (Control Panel).
  3. In the Device Manager window, click the arrow sign next to Network Adapters.
  4. Double-tap or double-click the Dell Wireless WLAN Card.
  5. Click the Advanced tab.
    Note: Depending on the Wireless Adapter installed these options may not be available.
  6. In the Property: box, click to highlight AP Compatibility Mode, select Broader Compatibility under Value: from the drop-down menu.
  7. In the Property: box, click to highlight Minimum Power Consumption, select Disabled under Value: from the drop-down menu.
  8. Click OK.

For me to better assist in troubleshooting, please click my DELL-Jesse L and send me a Private Message with the Dell Service Tag number and your Dell Order number.

2 Posts

February 23rd, 2016 16:00

Turning off and turning on all devices did not resolve the problem.  But uninstalling the network adapter driver and restarting windows to install a new driver (an older version, probably the version that was installed with Windows 8.1 when I purchased the Inspiron) does seem to have solved the problem.  Haven't lost a connection for over 48 hours--previously I couldn't maintain a connection for much more than an  hour.  So I consider the problem resolved.  Thanks.

9 Legend

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16.1K Posts

February 24th, 2016 14:00

Dell released a new Windows 10 driver fairly recently for the Dell Wireless 1704 card.

WiFi:

http://downloads.dell.com/FOLDER03503644M/1/Network_Driver_XT97T_WN32_7.35.333.0_A04.EXE

BT:

http://downloads.dell.com/FOLDER03173309M/1/5348_Network_Application_5PV4R_WN32_12.0.1.690_A00.EXE

 Some people have reported it to work better than the previous driver.

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