I have bought the Monitor S2417DG a year ago and didnt have any problems until now. I see the same problems as already mentioned in this post here. How can I solve this issue? I bought this S2417DG from here.
"instead I must exchange it and wait for weeks until it gets repaired or send back" * You do not get it back. You get a replacement.
The full screen red, green, blue, etc.means that the BurnIn mode has been turned on in the internal FSM (Factory Service Menu).
Dell policy concerning FSM The monitor internal FSM is only used by our monitor manufacturer service center. Dell Technical Support cannot assist you with the FSM. If you break the monitor by making some other change in the FSM, the purchased warranty is voided.
Knowing the risk, if you decide to enter the FSM, remove the check from BurnIn. Then exit the FSM. A full power off may turn BurnIn back on. Or get a used/refurbished exchange if still inside the purchased warranty period.
I do not see them on the authorized Dell reseller list. It appears that their site has their own warranty. They even offered 1/2/3 year warranty extensions. You need to contact them to get details.
Is the only solution to change the panel?! It seems clearly to be a software related bug (since i am not the only one who faced this issue) which could be resolved by a firmware update or am I wrong with this? If the only solution is to replace the panel than its very poor tbh. If this pattern is used in production for testing purpose, there should also be some steps to disable this mode and set the monitor to a "customer" or whatever mode for purchase. Why is there no provided solution for this?
Ok in this case I need to contact the appropriate service. Well I like this monitor alot, but this problem or at least that this cannot be resolved properly is really annoying and poor customer service. This monitor did cost more than 400 $ and this relative simple issue is not worth to fix ... instead I must exchange it and wait for weeks until it gets repared or send back....so much resources burned for nothing.
An exchange was the only solution. No, not a software bug. The Burn-In Off/On is a setting in the Factory Service Menu which should only be used by Dell. Customers should never have been in there in the first place. But some did enter and make changes. Anyway, changing Burn-In to Off in the Service Factory Menu should have fixed it. But users were saying that they would set it to off, exit the menu. Then on monitor power off/on, it would return to Burn-In on. Dell decided to simply exchange them while under the 3 year Dell warranty rather than allocate the money and engineering time to create a firmware to do this.
DELL-Chris M
Community Manager
•
56.8K Posts
0
April 25th, 2018 06:00
"instead I must exchange it and wait for weeks until it gets repaired or send back"
* You do not get it back. You get a replacement.
The full screen red, green, blue, etc.means that the BurnIn mode has been turned on in the internal FSM (Factory Service Menu).
Dell policy concerning FSM
The monitor internal FSM is only used by our monitor manufacturer service center. Dell Technical Support cannot assist you with the FSM. If you break the monitor by making some other change in the FSM, the purchased warranty is voided.
Knowing the risk, if you decide to enter the FSM, remove the check from BurnIn. Then exit the FSM. A full power off may turn BurnIn back on. Or get a used/refurbished exchange if still inside the purchased warranty period.
DELL-Chris M
Community Manager
•
56.8K Posts
0
April 24th, 2018 14:00
I do not see them on the authorized Dell reseller list. It appears that their site has their own warranty. They even offered 1/2/3 year warranty extensions. You need to contact them to get details.
buhn
1 Rookie
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4 Posts
0
April 25th, 2018 04:00
Is the only solution to change the panel?! It seems clearly to be a software related bug (since i am not the only one who faced this issue) which could be resolved by a firmware update or am I wrong with this? If the only solution is to replace the panel than its very poor tbh. If this pattern is used in production for testing purpose, there should also be some steps to disable this mode and set the monitor to a "customer" or whatever mode for purchase. Why is there no provided solution for this?
buhn
1 Rookie
•
4 Posts
1
April 25th, 2018 06:00
Ok in this case I need to contact the appropriate service. Well I like this monitor alot, but this problem or at least that this cannot be resolved properly is really annoying and poor customer service. This monitor did cost more than 400 $ and this relative simple issue is not worth to fix ... instead I must exchange it and wait for weeks until it gets repared or send back....so much resources burned for nothing.
thanks for nothing then :)
DELL-Chris M
Community Manager
•
56.8K Posts
1
April 25th, 2018 06:00
An exchange was the only solution. No, not a software bug. The Burn-In Off/On is a setting in the Factory Service Menu which should only be used by Dell. Customers should never have been in there in the first place. But some did enter and make changes. Anyway, changing Burn-In to Off in the Service Factory Menu should have fixed it. But users were saying that they would set it to off, exit the menu. Then on monitor power off/on, it would return to Burn-In on. Dell decided to simply exchange them while under the 3 year Dell warranty rather than allocate the money and engineering time to create a firmware to do this.
buhn
1 Rookie
•
4 Posts
0
April 25th, 2018 07:00
sorry my bad. Ok thanks. Sorry for short rage I just want to keep this monitor, i love it :D