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2 Intern

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176 Posts

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October 28th, 2024 12:03

P2424HEB, Ethernet port with Windows 11

I have the ethernet cable plugged into the monitor.

I've been using a desktop with win10 without any issues. In settings I could see both the desktop and monitor ethernet port. (only monitor one connected and working)

Now I plug in a Dell 5420 laptop Win11 and I can't see or use the monitor ethernet port. The laptop ethernet port works, but I can't see the monitor one.

Other USB ports on the monitor are working for KM

Any idea's?

Community Manager

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56.8K Posts

October 28th, 2024 14:35

Did you install the "Realtek USB GBE Ethernet Controller driver" on the laptop?

2 Intern

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176 Posts

October 28th, 2024 15:31

No.

I'll give that a go thanks

2 Intern

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176 Posts

October 31st, 2024 21:24

That sorted it thank you. 

I guess under Win 10 it automatically installs. 

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