Skip to main content
Start a Conversation

Solved!

Go to Solution

Closed

redkodaria

1 Rookie

 • 

1 Message

2140

October 10th, 2023 11:43

C1422H, no USB-C signal from your device

Hello! I am having troubles getting this external Dell monitor to work with my Dell laptop. I have tried both USB-C ports on the laptop, both on the monitor, all possible combinations. I have tried all USB-C to C cables I have (at least 5). None of this works. The monitor display says "no type-c signal". What shall I do to make it work?

2 people also have this problem

Dell_srinath_g

Community Manager

 • 

52 Posts

June 5th, 2024 15:16

Hello All,

Please follow the steps to resolve the issue,

 

  1. Check if the computer supports USB C Video output by reviewing the Technical Specifications of the Dell system here Or if you are using another brand of PC, check the Device manual on their website.
  2. If the system supports USB C output, Check if the monitor and cable work fine on a known good monitor.
  3. Check if the USB ports/USB PowerShare are enabled in BIOS.
  4. Disconnect all the devices from the system and perform a hard reset on the system.
  5. Ensure the monitor is connected to the system directly.
  6. Ensure the System BIOS firmware is upto date.
  7. Ensure the Monitor firmware is upto date.
  8. Restore the monitor settings to factory defaults and check if the issue is resolved.

 

If the issue persists, please click Get Help now icon on the below right to chat with a LIVE agent to get instant support. Please ensure to keep your system service tag handy for a speedy support.

Note: Systems that are out of warranty, The technician diagnoses the fault and provide a quote if requested.

 

Self-Help:

Find your Service Tag

Dell customer care/service

 

#IWork4Dell

(edited)

isProTip

DELL-Chris M

Community Manager

 • 

56.9K Posts

October 10th, 2023 12:09

To receive assistance from Dell chat Technical support, they need to first verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. Provide to them the private C1422H Service Tag and Dell Laptop Service Tag.

You need to tell our users out here what specific Dell Laptop model and operating system.

You should only be testing using the supplied C1422H 1m/3.2ft USB-C to C cable.

(edited)

Was this post helpful?

View All

No Events found!

Top