This post is more than 5 years old
1 Rookie
•
3 Posts
0
15095
August 16th, 2017 22:00
Maxxaudio option missing/disappear from dell audio
Dell Latitude E7470, Windows 10 Pro build 1703
Anyone know why it happen and how to resolve the problem
Regards,
No Events found!
oatlife
1 Rookie
•
3 Posts
4
August 17th, 2017 08:00
I have already found the solution and I want to share everyone. at least it work for me.
1. get the latest driver from dell; run and extract it somewhere e.g c:\dell\audio
2. disable the internet to prevent windows automatically installing driver
3. uninstall the software driver; control > program and feature > uninstall realtek driver but don't restart
4. go to device manager; go to sound, video and game controller > uninstall realtek audio
5. in device manager, uninstall microphone array and uninstall speaker
6. go to where you extract the driver e.g. c:\dell\audio, run installer and restart computer after it finish
after computer finish reboot, maxxaudio feature should work properly. then you can enable the internet connection
robert p
4 Operator
•
9.4K Posts
0
August 17th, 2017 07:00
Hi oatlife,
Thanks for posting.
The Maxxaudio is included in the audio driver. There is no separate upgrade path that I know of, so if updating your Realtek audio driver does not install a newer version of Maxxaudio I don't think there is another way to get it.
robert p
4 Operator
•
9.4K Posts
0
August 18th, 2017 04:00
Thanks for posting the solution. Glad you were able to figure it out.