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December 11th, 2017 14:00
Inspiron 13-7359 Issues with screen and restart
I recently updated my computer and now, every time I turn my computer off normally without shutting down or restarting, when I turn it back on I have a sort of yellow screen where I can see the cursor, but it's some sort of box. Every time this happens, I restart my computer which turns the screen back on, but then I can't connect to the internet and it shows no available networks. When I restart it again after that, everything is back to normal, but it goes back to the yellow screen after turning it off again. I recently discovered that if my laptop is plugged in when it restarts, it is not fixed and it goes to the yellow screen again and it works while it's unplugged.
LSUFAN51
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December 19th, 2017 11:00
If the windows update and Power troubleshooters doesn't fix the problem:
Please select Detect Drivers in the link below. The Dell utility will scan the system for much needed firmware and drivers (Chipset and Video) for the system.
Support for Inspiron 7359 2-in-1 | Drivers ... - Dell
snchrisman
1 Message
2
December 16th, 2017 15:00
I am having the same problem since I updated yesterday. I am glad I am not the only one!
ihatethisstupid
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December 16th, 2017 20:00
i'm having the exact same problem. seems like the update screwed some things up. i wonder if this model is the only one affected.
LSUFAN51
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December 18th, 2017 17:00
:emotion-2:
Hi ihatethisstupidlaptop
You're referring to a Dell update or Microsoft windows update ?
LSUFAN51
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December 19th, 2017 07:00
Any update ihatethisstupidlaptop ?
LSUFAN51
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December 19th, 2017 10:00
I'm assuming windows 10 is on the system:
Please type Troubleshoot onto the [Cortana] search box, run Windows Update Troubleshooter. Also run Power Troubleshooter as well. The windows update troubleshooter will fix any corrupt / failed updates that causes the system to not run efficiently.
Dell Inspiron 3543, windows 10:
ihatethisstupid
5 Posts
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December 19th, 2017 10:00
sorry, i should've clarified; i meant ever since my most recent Windows update, my laptop hasn't been turning on correctly. i've had the same exact problems as the original poster.
ihatethisstupid
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December 24th, 2017 22:00
it looks like running the troubleshoot seems to have solved the problem.
thank you!
LSUFAN51
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December 25th, 2017 08:00
Glad to know the computer is fix now, Thanks for the update
ihatethisstupid
5 Posts
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December 26th, 2017 15:00
whoops, spoke too soon. it's happening again.
will try the 2nd suggestion and report back.
ihatethisstupid
5 Posts
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December 30th, 2017 12:00
2nd suggestion works
LSUFAN51
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January 1st, 2018 06:00
Thanks for the update.....