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August 31st, 2017 21:00

Drive issue or something else?

I'm looking for some help deciphering what issue I'm having. It seems lately the computer shuts down. Then on power on, it says there's no boot disk. I did the Dell Diags and everything shows good. I finally get into Windows and the Intel RST says all is fine. I look in Event Viewer and the following is the only thing I can find related to the problems...

- System

- Provider

[ Name] iaStorA

- EventID 129

[ Qualifiers] 32772

Level 3

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2017-08-25T16:05:12.578983300Z

EventRecordID 6771

Channel System

Computer Home

Security

- EventData

\Device\RaidPort0
0F001800010000000000000081000480010000000000000000000000000000000000000000000000000000000000000000000000810004800000000000000000


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 0018000F 00000001 00000000 80040081
0010: 00000001 00000000 00000000 00000000
0020: 00000000 00000000 00000000 00000000
0030: 00000000 80040081 00000000 00000000


In Bytes

0000: 0F 00 18 00 01 00 00 00 ........
0008: 00 00 00 00 81 00 04 80 ......€
0010: 01 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
0028: 00 00 00 00 00 00 00 00 ........
0030: 00 00 00 00 81 00 04 80 ......€
0038: 00 00 00 00 00 00 00 00 ........

The laptop this is on is a Dell Inspiron 3521. Any ideas?

Thanks!

11 Posts

October 3rd, 2017 20:00

I was able to get a hold of the developer of the software to see what he recommends. It does boil down to the hard drive going out.

4 Operator

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6.4K Posts

September 4th, 2017 09:00

" The laptop this is on is a Dell Inspiron 3521"

By the way, I'm assuming windows 10 is on the system....

4 Operator

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6.4K Posts

September 4th, 2017 09:00

Also,

Please check and see if the hard drive is listed in the BIOS. Power on system, quickly start tapping the F2 key continuously until to see the BIOS setup.

4 Operator

 • 

6.4K Posts

September 4th, 2017 09:00

If there isn't any error code and the hard drive is detected in the BIOS:

Installing drivers through Windows Update - Type Setting onto [Cortana] search box, click Update And Security, and select "Check for Updates". Install any available updates and restart your PC if required. Please don't wait later to install, select Restart Now. 

If the problem still isn't fix:

Run Guide Me option in your Dell Product Support page. The tool will automatically detect (Audio, Chipset, Video) driver updates for the system. Please follow instructions to run Guide Me option in link below.

How to Find Drivers and Update Them (Official Dell Tech ...

4 Operator

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6.4K Posts

September 4th, 2017 09:00

Then on power on, it says there's no boot disk. I did the Dell Diags and everything shows good.

:emotion-2:

I like to suggest you run the Pre-Boot System Assessment (PSA) Diagnostics to check hardware on system by following the steps below.

1. Power off the system. Remove all peripherals except AC adapter

2. Power on system, quickly start tapping the F12 continuously until you see Preparing one time boot menu in the top right corner of the screen. In the boot menu, stroll down to Diagnostic and then click on it.  After quick tests, click on Hard drive, and select Thorough Test Mode. Run Video Card and Memory as well.

11 Posts

September 15th, 2017 07:00

I made sure all the updates and drivers were up to date and they were.

11 Posts

September 15th, 2017 07:00

Everything checked out fine, no issues.

11 Posts

September 15th, 2017 07:00

Yes, Windows 10 1703.

4 Operator

 • 

6.4K Posts

September 15th, 2017 07:00

You check to see if the hard drive (or solid state drive) is detected in the BIOS?

11 Posts

September 15th, 2017 19:00

4 Operator

 • 

6.4K Posts

September 17th, 2017 15:00

There's a "Stop Code: Memory Management" error code on the blue screen image

Under the main tab in the BIOS, the hard drive (ST500L TO12 9WS142) is listed but doesn't have a lot of storage space on it - 500GB).  Do you back up most of your documents, photos, music , videos and other important stuff to a external drive or some type of backup software?  Please type File Explorer or click the yellow folder at the bottom of taskbar, click This PC, and then verify the amount of storage space on the C drive. For example:

Dell Inspiron 3543, windows 10 - 1000GB storage space. As you can see below, the C dive  

11 Posts

September 17th, 2017 21:00

I saw it said "Stop Code: Memory Management". If I could I'd post dmp file details but there is never one created after a bsod with my settings below or automatic dumps...

Here's what I got...

Dell Inspiron 3521, Windows 10 Home - 500GB storage space. Yes I backup to a WD 3TB external USB drive using WD Smartware.

11 Posts

September 18th, 2017 09:00

I've also ran the Windows Memory Diagnostic and it said there were no issues.

4 Operator

 • 

6.4K Posts

September 19th, 2017 07:00

Fifth - Uninstall any unnecessary programs in Apps & features or Programs & features. Type Setting onto search box, select Apps.  I also suggest turning off any unnecessary Apps running in the background. Setting> Privacy > background Apps 

4 Operator

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6.4K Posts

September 19th, 2017 07:00

Type Setting onto search box, select System, Storage and then click on drive. You could see which programs are eating up your storage space.

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