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12 Posts
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4175
September 8th, 2017 19:00
Dell Precision 7520 blue screen and won't boot anymore
Hello all,
I am wondering if anyone might be able to help or if this machine is just toast. I was using it today at my desk connected to a E-Dock and all of a sudden it did a blue screen of death and rebooted. Since then the machine will no longer boot up anymore. I always get a blue screen of death but with different errors messages. Sometimes it is the irq_not_less_or_equal message, but I also get ones about kmode and another that I can't remember at this time. It isn't consistent to which error I get.
Since this started happening, I have tried resetting the bios back to defaults, tried to remove all non-essential hardware, booting to installation media (usb windows installer), running the built in diagnostics (which came back fine) and none of what I have tried has helped so far. I always keep getting random different BSOD error messages.
I have even tried removing the hard drive, ssd, and only kept in one stick of memory (came with two and tried each individually) and booted to just the installer usb for windows 10 64 bit (latest release just created from recovery tool and boots other machines just fine) and with no luck. I keep getting the BSOD error messages.
The machine is also already on the latest version of bios. When I boot the computer to just the BIOS is seems to be stable but can not boot into windows at all without error message.
I am trying the last thing I can think of and keeping the CMOS battery disconnected for a while. But if that doesn't work, I am fresh out of ideas. Is this thing shot that I need to send it back or is there anything someone can recommend?
thebilldolan
12 Posts
0
September 16th, 2017 16:00
Just got word from the depot. Apparently the motherboard cpu combo failed and needed replacement. Really makes me wonder about their quality control and of the product if that fails in less than a month of ownership.
thebilldolan
12 Posts
0
September 10th, 2017 15:00
Anyone have any ideas? Dell support was not able to help.
DELL-Chris M
Community Manager
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56.9K Posts
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September 11th, 2017 08:00
Based on your troubleshooting, even though the Dell diags passed, some hardware is failing. Using the "Return To Depot" repair is the next step. Reinstall all of the hardware that we shipped in it. Then contact Technical Support and request the service. Tape a note to the top of the laptop explaining the issue.