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4842
July 29th, 2017 19:00
Dell Inspiron 5557 System BIOS 1.2.5 no video after update
System: Dell Inspiron 5557
Bios: from 1.2.4 to 1.2.5
Everything went fine when updating BIOS. After, no video (dell splash screen), no video on entering BIOS. But If I turn on the machine and let it boot, after windows loads, video start working.
No luck on ctrl+esc or entering the bios (I cant see anything at all). All bios strategies not working. I tried to downgrade bios inside windows 10, but it still persists on 1.2.5.
Help me please!
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LSUFAN51
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July 30th, 2017 08:00
Surprisingly pressing ctrl + esc (BIOS recovery 2 tool) didn't work for you. Dell list this model for the BIOS recovery. You follow the steps (notebooks) correctly?
BIOS Recovery options on a Dell PC or Tablet | Dell US
EDIT:
LSUFAN51
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July 30th, 2017 08:00
" No lucky on ctrl+esc or entering the bios (I cant see anything at all) "
Also, you are able to get into the BIOS by tapping F12 key at startup or F12 key for diagnostic / BIOS ?
fgfg71
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July 30th, 2017 13:00
Thank you for all the attention.
I finally could downgrade the bios to version 1.2.3. CTRL+esc didn't work because tither I didn't video at all or in a previous reinstall of windows I deleted all DELL original partitions (perhaps some bios backup inside there?).
It was a "blind" downgrade, because the screen was black all the time, but the process is automatic - no mouse clicks are required.
What I've learned:
a) Be careful with this 1.2.5 BIOS update. (from 1.2.4 working system)
b) Bios 1.2.3 could restore video on boot
c) keeping original dell dis partitions and contents maybe the good to rescue an old bios version (I1m not sure about this).
I think I wil never upgrade BIOS anymore in this system.
fgfg71
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July 31st, 2017 04:00
I've installed this 1.2.5 in an another inspiron 5557 laptop (at my work) and the problem is exactly the same: no video (splash and to access bios setup) when turning on the computer.
1) Do not install the 1.2.5 bios file
2) If you have done already, wait windows to load. After, download the 1.2.3 bios file and downgrade. The screen will be completely dark... wait. after the PC will reboot and everything will be ok.
ps: i did not upgrade to 1.2.4 after this "rescue". I will stay in 1.2.3 for a while.
LSUFAN51
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August 2nd, 2017 08:00
:emotion-2:
Hopefully one of the Dell reps see this thread and report the BIOS(version 1.2.5) problem to the Dell team. Glad to know the computer is fix now. Thanks for the update and sharing your findings for others to see.
fgfg71
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August 21st, 2017 17:00
There is a new bios update (1.2.6) but at least 2 users reported the same issue (no splash, no bios setup visible). Downgrade bios to 1.2.3 (but not 1.2.4 and 1.2.5) solved the problem.
Disappointed with Dell!
lopes.ti
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September 26th, 2017 20:00
Hi, I had the same problem. when updating bios 1.2.2 to 1.2.6, my 5557 is without video. I resolved restoring the bios. however resutaurei to 1.1.9, I am a bit afraid to upgrade to 1.2.2.