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63433
March 6th, 2016 04:00
Dell e5500 A lock symbol
My Dell e5500 not turn on... And a lock with A symbol flashing on keypad.I also run diagnostics on display. Its perfectly work... But after that same issue appear...
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DELL-Hemalatha
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March 6th, 2016 18:00
Hi,
Thanks for writing to us.
When did the issue start? Have you made any hardware or software changes recently?
Please do a power cycle by removing the battery (have to remove the bottom panel to take out the battery ) and adapter, hold down the power button for 10 secs and try again.
Remove the memory modules and try with one memory at a time and observe for any changes.
Await your response.
Regards
DELL-Hemalatha
4 Operator
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2.8K Posts
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March 9th, 2016 19:00
Hi we are awaiting your response.
Mmhsn9
2 Posts
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March 10th, 2016 10:00
Thanks sir for your response.. I follow your instructions and remove my ram one by one.... And i got one of ram out of order... I will replace it soon..... And now my laptop work properly.... Thanks you so much
DELL-Hemalatha
4 Operator
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2.8K Posts
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March 10th, 2016 22:00
Anytime. Have a good one.