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April 8th, 2017 19:00

XPS 8910 Bluetooth

I had a useless hour call with the Dell hardware warranty support group about what I concluded was a defective Bluetooth component of the M.2 wireless card that shipped with the system:

Intel 3165 3165NGW 3165AC Dual Band Wireless AC + Bluetooth 4.0 Mini NGFF wifi card 802.11AC

The Bluetooth part of the card stopped working. I uninstalled the Bluetooth component, tried other drivers from Intel and used the Dell Diagnostics and Windows Bluetooth Troubleshooter. Basically the Bluetooth component could not be found.

The hardware support team could not find that a Bluetooth card was shipped with the system. They did not seem to understand that the Intel 3165 card has both a dual band wireless and Bluetooth 4.0 component. I showed them the description of the card on the Intel site but that did not sway them. Since a Bluetooth card was not on the hardware component list that shipped with the system, I did not have Bluetooth.  They  dismissed the fact that Bluetooth was working fine until recently and suggested I spend some time and money talking with the software group or erase my system and reinstall Windows. .Since I can replace the card for less than $10 I did that.

The question is whether, in fact,  this card has both functions. The wireless component works fine, a little unusual when the Bluetooth component does not.

 

 

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108 Posts

April 11th, 2017 19:00

I replaced the card and Bluetooth is working normally.

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108 Posts

April 11th, 2017 19:00

I replaced the card and Bluetooth is working fine.

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9.4K Posts

April 10th, 2017 10:00

Hi dperry112,

Thanks for posting. According to the information I found, the Intel 3165, The Intel® Dual Band Wireless-AC 3165 is a Wi-Fi + Bluetooth® adapter that works at higher speed, has broader coverage and consumes less power when compared to the Intel's previous generation WLAN card, and is available on the 8910.  Apologies that it quit working. Not sure why the technician did not notice that on your service tag, but glad you were able to resolve it.  

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108 Posts

April 10th, 2017 14:00

Well I paid for replacement of a warranty item because the technician did not have the information you have.

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