This post is more than 5 years old
25 Posts
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1651
March 29th, 2017 02:00
Aurora R5 dead mobo
Need help with my Aurora R5. One of the usb portstick (the single one closest to the lan cable) stopped working.
Tech support sent out a tech to replace the motherboard. After it was swapped out, the first restart of the R5 was met with 3 blinking lights on the alien logo...and a message on a black screen saying Front Fan failure. Press F1 to continue
Then immediately after.... Top Fan failure. Press F1 to continue
Then CPU fan failure. Press F1 to continue or F2 for setup.
The tech called in to get another mobo sent out, but tech support said I have to wait for a level 2 tech to call in 24 to 48 hours.
3 days later, a level one phone agent called to tell me that he's never heard of any of these kinds of errors, and there was no level 2 support agent available. (Level 1 are the default guys u get when u call the 1 800 number).
The diagnostic shows there is no communication by the board to any of the thermal sensors or the fans, and the on board Lan doesn't work. That and the 3 blinking lights which means motherboard failure.
I found out that it is actually a refurbished board they put in!
Anyways, the phone support guy says that he can't sendo out another motherboard because it could be windows, or the fans not working, or the power supply which have failed, so the whole thing has to be sent in and would take up to 2 weeks to get it back.
The fans are all running as well by the way, just no response/control from the motherboard as it can't detect anything even though the cables are all plugged in fine.
This is ridiculous that they don't see its obviously the mobo, and everything was fine before the swap and it all runs now as well, minus the mobo communication with any of its on board features. This is so frustrating trying to get a new board or even my old one back!
I have to wait another 24 to 48 hours which I guess means 3 days again, to see if the request by me to have another mobo dispatched will go through or if I have to give them my whole pc to screw up! (BTW, they said they may need to format my hdd to make sure it's not some files or windows)
Also, after the errors, Windows boots fine. ***!! Any help dealing with Dell support would be appreciated.
RoHe
10 Elder
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45.2K Posts
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March 29th, 2017 11:00
Two suggestions:
Ryye
25 Posts
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March 29th, 2017 12:00
Thanks.
I did post in the Alienware club..but it was automatically flagged as spam and I was informed my post will need to be reviewed before allowing post which will take 72 hours, or will be deleted for bad content or spam.
Ryye
25 Posts
0
March 30th, 2017 11:00
Oh I see....not sure what I put there.
Could have been double-u, then a T, and then the letter F.
Thanks for the info. I'll have to watch my language on the forums.
RoHe
10 Elder
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45.2K Posts
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March 30th, 2017 11:00
The new AW club forum is a beta test and still has some bugs...
Report back here and let me know if that post doesn't show up on the Alienware forum.
RoHe
10 Elder
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45.2K Posts
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March 30th, 2017 11:00
BTW: If you used the same word that the censor software replaced with 3 asterisks in your first post in this thread, you bought yourself moderation over there. :emotion-4:
So please don't use those words, either here or in the Alienware forum. :emotion-5:
RoHe
10 Elder
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45.2K Posts
0
March 30th, 2017 12:00
Yeah, that probably would have done it.
But, 72 hr for moderation is way too long when a PC is having problems. I just told the moderators for the AW forum that moderation has to be done faster...
But be good and they won't moderate you. :emotion-5: