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February 14th, 2017 08:00

R3 15 nvme drive visible in bios but not windows

Hi folks, please be gentle with me as this is my first encounter with an alienware machine and I am finding myself stumbling rather more than expected. 

Long story short I purchased an R3 refurbished by Dell which came with a 1tb disk. I swapped this out for my samsung 120gb ssd which already had my version of windows 10 on it and had no problems here. I then added an intel 512gb 'SSD6' drive to which I intended to install my Steam games. Sadly the drive is not visible at all in Windows but shows in the bios. I tried installing the intel ssd management software but even this does not see the drive. 

The default sata setting is 'raid on' and I have no idea if this is important. Any guidance welcome, I'm sure I'm just being a dunce.  

:)

8 Wizard

 • 

17K Posts

February 14th, 2017 13:00

Many thanks for your reply.

 

1. I did actually use an existing copy of Windows 10 pro which I have been running on my desktop for the last year or so. Perhaps this is an issue? I didn't realise it might be a problem to do this. I installed all the Alienware software and drivers from Dell and it all works beautifully, aside from this particular issue.

 

I tried disk management as a first step and the drive did not show there, I then tried to list the drives via the command prompt to see if it was visible there and again, it does not appear.

 

Indeed I cannot switch from 'raid on' as it won't boot.

 

2. I may simply start over from scratch, my samsung SSD has only ever been used for boot rather than storage so a fresh install wouldn't cause me any real problems.  

You are welsome
1. If you clean-installed Windows-10, that is fine.
 
2. Hard to beat a clean/fresh install. Install the SSD drives and setup BIOS options first. Install to a blank C: drive.
 
I suggest you DO NOT install any Intel-RST. There might be a special NVMe driver you need for full functionality.

8 Wizard

 • 

17K Posts

February 14th, 2017 11:00

1. came with a 1tb disk. I swapped this out for my samsung 120gb ssd which already had my version of windows 10

 

2. I then added an intel 512gb 'SSD6' drive to which I intended to install my Steam games. Sadly the drive is not visible at all in Windows but shows in the bios. I tried installing the intel ssd management software but even this does not see the drive. 

 

3. The default sata setting is 'raid on' and I have no idea if this is important. Any guidance welcome, I'm sure I'm just being a dunce.  

1. This is not advisable unless you mean you cloned it or used and Image-File.
 
2. SSD still needs to be Initialized in Windows-10 Control-Panel/ Disk Management.
 
3. I don't have any NVMe drives, but pretty sure I read that system must be in AHCI mode to get that part working. However, sometimes you can't switch from (single disk) RAID to AHCI without re-installing Windows.
 
Macrium Reflect (free) is good insurance and sometimes a time saver.

February 14th, 2017 12:00

Many thanks for your reply. I did actually use an existing copy of Windows 10 pro which I have been running on my desktop for the last year or so. Perhaps this is an issue? I didn't realise it might be a problem to do this. I installed all the Alienware software and drivers from Dell and it all works beautifully, aside from this particular issue.

I tried disk management as a first step and the drive did not show there, I then tried to list the drives via the command prompt to see if it was visible there and again, it does not appear.

Indeed I cannot switch from 'raid on' as it won't boot.

I may simply start over from scratch, my samsung SSD has only ever been used for boot rather than storage so a fresh install wouldn't cause me any real problems.  

February 14th, 2017 13:00

I'll give it a go now.

:)

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