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December 28th, 2016 16:00

Alienware Aurora R5: Periodic lockups due to DCOM event10016 errors?

UPDATE: I was getting this error because I had a Mac-only scanner, the Fujitsu ScanSnap 1500M, attached to the computer. Once I removed it, everything was fine. =P

Just bought a new Alienware Aurora R5 last month and I've been experiencing occasional lockups where the mouse stops moving, eventually the screen goes black and I have to restart the computer by holding down the power button.

I've run various hardware and memory checks with no errors. Eventually I ended up resetting Windows and it seemed to clear things up for a day or two, even after I reinstalled all my apps and so on.

But I just had another lockup in the midst of work (previous to the Windows reset, I would get lockups after periods of inactivity.)

I looked in the reliability report and it said, like usual, the message "Windows was not properly shut down."

The previous system shutdown at 5:26:42 PM on ‎12/‎28/‎2016 was unexpected.

When I investigate the logs, I get these Errors around the time of the shutdown:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}
and APPID
{F72671A9-012C-4725-9D2F-2A4D32D65169}
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.


The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Before I reset WIndows, I tried following that procedure floating around online for dealing with error 10016 errors where you dig into the registry, give yourself permissions and fix each individually but I haven't bothered this time.

Also, when I rebooted, I got an Alienware AlienFX box bottom right saying "AlienFX is disabled and has turned off all zones..." etc etc. 

No errors in device manager.

QUESTION:

Can anyone give me pointers on what I should try to do? I'd love to find out what those appIDs refer to but no dice. Do event 10016 errors ever lock up systems? I'm at a loss detecting exactly what might be causing the problem and there doesn't seem to be a way to specifically determine what it is. When I reinstalled all my apps, I created restore points throughout so I can step back but everything seemed fine.

Help.... =)

FYI:

Notable apps installed include Creative Cloud, Office 365, Malwarebytes, Kaspersky, System Mechanic and 1Password. I also have an HTC Vive installed, with SteamVR and various Steam games.

Hardware attached: Logitech webcam, logitech wireless mouse via wireless usb stick, Epson printer, ScanSnap, HTC Vive, Corsair RGB K95

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