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December 28th, 2016 16:00

Alienware Aurora R5: Periodic lockups due to DCOM event10016 errors?

UPDATE: I was getting this error because I had a Mac-only scanner, the Fujitsu ScanSnap 1500M, attached to the computer. Once I removed it, everything was fine. =P

Just bought a new Alienware Aurora R5 last month and I've been experiencing occasional lockups where the mouse stops moving, eventually the screen goes black and I have to restart the computer by holding down the power button.

I've run various hardware and memory checks with no errors. Eventually I ended up resetting Windows and it seemed to clear things up for a day or two, even after I reinstalled all my apps and so on.

But I just had another lockup in the midst of work (previous to the Windows reset, I would get lockups after periods of inactivity.)

I looked in the reliability report and it said, like usual, the message "Windows was not properly shut down."

The previous system shutdown at 5:26:42 PM on ‎12/‎28/‎2016 was unexpected.

When I investigate the logs, I get these Errors around the time of the shutdown:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}
and APPID
{F72671A9-012C-4725-9D2F-2A4D32D65169}
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.


The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
and APPID
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Before I reset WIndows, I tried following that procedure floating around online for dealing with error 10016 errors where you dig into the registry, give yourself permissions and fix each individually but I haven't bothered this time.

Also, when I rebooted, I got an Alienware AlienFX box bottom right saying "AlienFX is disabled and has turned off all zones..." etc etc. 

No errors in device manager.

QUESTION:

Can anyone give me pointers on what I should try to do? I'd love to find out what those appIDs refer to but no dice. Do event 10016 errors ever lock up systems? I'm at a loss detecting exactly what might be causing the problem and there doesn't seem to be a way to specifically determine what it is. When I reinstalled all my apps, I created restore points throughout so I can step back but everything seemed fine.

Help.... =)

FYI:

Notable apps installed include Creative Cloud, Office 365, Malwarebytes, Kaspersky, System Mechanic and 1Password. I also have an HTC Vive installed, with SteamVR and various Steam games.

Hardware attached: Logitech webcam, logitech wireless mouse via wireless usb stick, Epson printer, ScanSnap, HTC Vive, Corsair RGB K95

7 Posts

December 30th, 2016 17:00

I feel like an idiot. I didn't realize that the ScanSnap 1500 I had attached to my computer was a Mac model (the 1500M). The minute I disconnected it, everything worked perfectly. But thanks for the Macrium tip. I wasn't aware of that app until now and it's fantastic. Thanks again for your help.

7 Posts

December 29th, 2016 11:00

Thanks! I will try this. Extremely helpful. I'm a former Mac user and not used to this stuff. Will report back. Cheers.

8 Wizard

 • 

17K Posts

December 29th, 2016 11:00

Sounds like a software compatibility problem. Maybe some background Process or Service.

One thing you can easily try first is turning off Power "Fast-Startup".
 

If problems persist, I would try a clean (non Dell) Windows-10/64bit install. Create and use Win-10/64 ISO on flash-drive from Microsoft.com. Keep machine very lean.

Disconnect all extra hardware and be sure it passes ePSA (or UEFI Diags) before starting. You should also be running the latest BIOS with NO Over-Clocking set (very basic).

Basic Drivers

- Mostly just Windows-Update provided. Just enough to get a clean DeviceManager.

- Back-away from any enhanced driver suites for now.

Do not install Dell SupportAssist or Intel-RST.

Use Windows Defender and Windows Firewall instead of Kaspersky and Malwarebytes

- No System Mechanic (maybe never re-install this)

Leave off any Logitech or Corsair software for now (Win-10 should provide basic drivers)

See if system is stable. Macrium Image 1 this build-up so you can easily get back to it.

Then, you can install some apps:
Creative Cloud, Office 365. Test system completely.
Steam and a few games. Test system completely.
 

Macrium Image 2 this build-up if stable (but keep #1 as Master Recovery).

Repeat this procedure until you find offending driver or app. You can "bare metal restore" an Image if you build yourself into an unstable hole. OCCT PowerSupply Test is good for burn-in.

7 Posts

December 29th, 2016 15:00

Apologies if this is a stupid question. I've created a USB key and initiated the install process successfully, but when I get to the list of drives, the SSD on which Windows 10 is currently installed doesn't show up. I just see a 128MB MRP and my DATA drive that has all my work files on it.

Reading online, I can't tell if I'm supposed to format the SSD or somehow find drivers that will let Windows recognize the drive. Any tips on what I should do? SOrry to be a bother.

8 Wizard

 • 

17K Posts

December 29th, 2016 18:00

Try changing BIOS options to AHCI (not RAID). I also suggest UEFI (not Legacy) and SecureBoot=On.

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