1 Rookie
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3 Posts
1
114
January 4th, 2026 20:07
new laptop defective?
Just took my new Inspiron 16 out of the box, did some basic setup installing updates, setting preferences and loading document files via One Drive installed Office365. Left is alone for a couple hours, came back and screen was blank with only my cursor displayed (wireless mouse), had to force shut down using power button. Powered it up this morning and screen remains blank, showing only the cursor??
anne_droid
6 Professor
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1.4K Posts
0
January 5th, 2026 12:46
Please can you confirm the Make Model and OS, along with any configuration details like touch screen, backlit keyboard, SFF or tower etc etc.
A hard reset is the most obvious suggestion.
Any chance of a piccy of the screen?
CrusherDLC
1 Rookie
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3 Posts
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January 5th, 2026 16:52
@anne_droid Thanks for your response - DELL Inspiron 16 Plus, Model# 7640, Windows 11 Pro. Backlit keyboard is operational - on startup, there is a quick flash of the DELL logo on screen but then the screen goes completely dark except for the cursor. It was fully operational during my first session for a couple of hours, then it seemed to go into sleep mode and will not come out of it!
CrusherDLC
1 Rookie
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3 Posts
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January 5th, 2026 17:13
Did a hard reset - (unplug power, hold power button for 30 sec, plugged back in and hit power button). PC is on and updating BIOS now ....... updating firmware ........rebooting system ...... updating...... restarting ....... YEA, it is working again!! Thank you @anne_droid
GauravSyst
2 Intern
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311 Posts
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January 6th, 2026 08:52
Well you can consider the following: