It seems I have a newly-purchased brick, and all Dell can offer is software Repair Online Referral

A brief timeline:

5/30/2025: Inspiron 16 Plus laptop delivered

6/2/2025: I try to set the laptop up. It logs in OK, but I have trouble setting up the PIN login option. When the computer restarts, it no longer lets me login. It says that it has sent an email with a code to the Microsoft account. I have access to that account, but no email ever shows up

6/3/2025-6/5/2025: I check spam folders, try a different router, try a different network, pulling hair out. Still can't access the system. It says it sends a code. No code received. No other login options.

6/6/2025: Dell support request put in. The answer is essentially "This is a Microsoft account issue. Contact them."

6/6/2025: I contact Microsoft support. They have a bunch of unhelpful standard stuff about how to recover your Microsoft account, etc. The account does not need recovering. I'm able to access it on a different computer, I just can't receive the code that the new laptop claims it's sending.

6/9/2025-6/13/2025: With Dell and Microsoft not helping, I spend more days online looking for solutions just to access a computer I bought nearly 2 weeks ago! Finally I enlist the support of a relative, and after several hours of Microsoft account changes and adding more security (using another computer), the new system gives us new login options and allows me to log in.

6/14/2025: The system shows some instability right off. Sometimes it just shuts down randomly

6/18/2025: The laptop is generally working OK, so I continue to set it up, transfer files, etc. I have still not installed any new software.

6/26/2025: System goes completely berserk. Multiple BSOD, random shutdowns anywhere from a few minutes to an hour apart. I contact Dell support again. They have me run ePSA diagnostics. The verdict is: No hardware issues, so Dell says it's not covered under their warranty. But I can pay $99 for their online software repair service.

So I have a laptop that usually starts up OK, but will suddenly BSOD after using it for a short time. Essentially, a brick with some pretty colors. Do I have any recourse here? I've generally been pleased with Dell systems, but it's sad to know that this is what happens when things go wrong.