How to get out of safe mode, finger print reader disengaged and pin not working

Hi,

I’m having a problem with my Dell G5 laptop, there’s nothing wrong that I know of with the actual boot up, but it’s currently set to boot up in safe mode via the msconfig option. I was logged on, as I was trying to uninstall some software. However, the system boots up to the fingerprint & pin sign in point, but in safe mode it disabled the fingerprint reader, the pin code is option has encountered an error, I have tried the following to take the laptop out of safe mode but nothing appears to work.

Reboot to windows recovery – no option to change to normal startup.

Reboot to windows recovery cmd prompt – bcdedit /set {default} normal & bcdedit /deletevalue {current} safeboot & various other options the current drive is X: and it will not allow me access to c: as its bitlocker protected, unlock from the control panel (if i had access to the control panel this wouldn't be a problem....)

No setpoint established to rewind the laptop back to as I wasn’t expecting the login options to all fail.

This has been an issue for others looking online, but the options suggested don’t appear to work.

Please can you advise of a method to change the boot back to normal from the bootup point, there used to be an option on bootup to choose the start up method by pressing one of the following F2, F8, F12, Delete or Escape, but now the options are only aimed at the option to boot into safe mode.

I'm guessing the command prompt is only general access not admin level.

I really don't want to have to reinstall because of a failure of the pin login system and no windows login option available.

Please can someone help/advise on possible options.

Kind regards 

Dave