The "AWCC no supported AlienFX detected" error on a Dell G15 5520 usually indicates that the Alienware Command Center (AWCC) software isn't recognizing the AlienFX lighting system, typically because it's either not enabled or there's a software conflict. To resolve this, ensure you have the correct AWCC version for your system, and try reinstalling or resetting the software.
1. Verify AWCC and AlienFX Compatibility: G15 5520 with RGB Keyboard: The G15 5520 only has the RGB keyboard option if it was specifically selected during purchase. If you don't have the RGB keyboard, you won't need AWCC for lighting control, as the default is a single-color backlit keyboard. Correct AWCC Version: Make sure you're using the appropriate version of AWCC for your G15 5520. You can find the correct version by going to Dell's support website and entering your service tag. 2. Troubleshooting Steps: Reinstall AWCC: Uninstall AWCC and all related Dell/Alienware software, including any keyboard-related entries in Device Manager. Then, download and install the full AWCC package from Dell's support site. Reset AWCC: If a reinstall doesn't work, try resetting AWCC through the software's advanced options. This clears software misconfigurations. Check for Conflicts: Ensure there are no conflicts with other applications or drivers that might interfere with AWCC. Reboot: After making changes, reboot your system. 3. Specific Steps for Reinstalling: Uninstall: Use Revo Uninstaller (or similar) to thoroughly uninstall AWCC and related software, including registry entries. Download: Download the latest AWCC package from Dell's support site. Install: Run the installer and follow the on-screen instructions. Reboot: Restart your computer after the installation. Launch: Open AWCC and allow it to install any required additional components.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them. Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.
DELL-Jesse L
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July 22nd, 2025 06:21
The "AWCC no supported AlienFX detected" error on a Dell G15 5520 usually indicates that the Alienware Command Center (AWCC) software isn't recognizing the AlienFX lighting system, typically because it's either not enabled or there's a software conflict. To resolve this, ensure you have the correct AWCC version for your system, and try reinstalling or resetting the software.
1. Verify AWCC and AlienFX Compatibility:
G15 5520 with RGB Keyboard:
The G15 5520 only has the RGB keyboard option if it was specifically selected during purchase. If you don't have the RGB keyboard, you won't need AWCC for lighting control, as the default is a single-color backlit keyboard.
Correct AWCC Version:
Make sure you're using the appropriate version of AWCC for your G15 5520. You can find the correct version by going to Dell's support website and entering your service tag.
2. Troubleshooting Steps:
Reinstall AWCC:
Uninstall AWCC and all related Dell/Alienware software, including any keyboard-related entries in Device Manager. Then, download and install the full AWCC package from Dell's support site.
Reset AWCC:
If a reinstall doesn't work, try resetting AWCC through the software's advanced options. This clears software misconfigurations.
Check for Conflicts:
Ensure there are no conflicts with other applications or drivers that might interfere with AWCC.
Reboot:
After making changes, reboot your system.
3. Specific Steps for Reinstalling:
Uninstall: Use Revo Uninstaller (or similar) to thoroughly uninstall AWCC and related software, including registry entries.
Download: Download the latest AWCC package from Dell's support site.
Install: Run the installer and follow the on-screen instructions.
Reboot: Restart your computer after the installation.
Launch: Open AWCC and allow it to install any required additional components.
To receive assistance from Dell chat support, they need to verify the warranty status and ownership. Then you must troubleshoot with them.
Click the "Get Help Now" icon on the right to start a live chat session. If already out of warranty, click here for the Dell out of warranty offering.