Unsolved
1 Rookie
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4 Posts
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3124
January 18th, 2023 03:00
G15 5520, AWCC no supported AlienFX detected
Good day, I have a week old Dell G15 5520, i9, 3070Ti. As far as I know I should have access to Alienware Command Center (at least for thermal management).
When I open AWCC I get a message "No supported AlienFX devices were detected". I don't have access to the home screen to change any of the thermal profiles.
I have tried uninstalling, clearing registry and reinstalling with no luck. Does anyone please have some advice for me, should I send the laptop back. I got a bluescreen once as well.
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Lemonspudding
2 Posts
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January 19th, 2023 19:00
I am struggling with the same issue, I have updated bios, reinstalled command center in probably like 10 different ways, and hard reset my pc. The first like 2 days I had the laptop everything worked fine but it kept bothering me about an update to command center and when I tried to install the update it wouldn't work so I uninstalled and reinstalled which made it soft lock into loading when I launched now I've got it where this is the only issue which makes it not interact with the bios to transmit the fan speeds needed when entering performance mode. I have the version of the laptop with a with a 12th gen i7 and gpu is integrated + an rtx 3060. (the hard reset created folders that were dated last year with the original files which don't work.)
Lemonspudding
2 Posts
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January 20th, 2023 20:00
I've been working through this issue for about a week during nights and I've finally come to a fix. I'm posing a link here to what worked for me. https://www.dell.com/community/Alienware/m15-R1-AWCC-Fusion-never-loads/td-p/7687729 The community accepted reply with uninstalling with revo uninstaller scan for every which file to delete them then restart and redownload like brand new. My installer had a weird message at first about an update so I hit update then installed and it worked.
Apple14
1 Rookie
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4 Posts
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January 22nd, 2023 05:00
Thank you very much, I really tried about five times with software downloaded from Dell drivers as well as Microsoft store and unfortunately it didn't work for me. Thank you again for the effort.
Apple14
1 Rookie
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4 Posts
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February 16th, 2023 05:00
Good day,
Can anyone recommend a pathway on how I can escalate a case with Dell? I purchased a new laptop and since day one I had issue with it, its been two months now and I am getting nowhere with the technical support team. I've always been a good supporter for Dell and have been using there products for close to two decades and it honestly sad to see how their support quality declined.
Thanks
DELL-Chris M
Community Manager
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56.8K Posts
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February 27th, 2023 09:00
* Plug in the external AC power to the Laptop
* Use the AWCC uninstall instructions here
* Once uninstalled, download the AWCC Full Installer. Not the smaller AWCC file
* Once installed, restart the Laptop two times. Then retest
(edited)