4 Posts
0
419
July 1st, 2023 15:00
After Dell Support Assistant update today problems
I ran the support assistant last week. I ran it again today and there was firmware’ or some other update, which I ran. I then restarted my laptop which I bought new last June and it’s stuck in a restart loop and the auto repair can’t fix it. I tried safe mode and it worked once but can’t get it to run again.
I’ve been trying for about 45 minutes with no success. I can’t restore since I haven’t backed up in a month or so.
thoughts on how to proceed?
No Events found!
deedsmn70
4 Posts
0
July 8th, 2023 13:00
I had to wipe the operating system and start over. Gratefully I was able to copy all my data. 7ish days later almost back to normal but for my old outlook mailboxes
deedsmn70
4 Posts
0
July 1st, 2023 16:00
I finally got it to start in safe mode and got to log and it says
recently serviced boot binary is corrupt
still not sure how to proceed
Hilltop83
1 Rookie
•
9 Posts
0
July 8th, 2023 12:00
I attempted a System Restore but it was unable to be completed. The only restore point available was 7/1/23, which confuses me because I distinctly remember the Command Update process telling me it was creating a restore point, which should have been dated yesterday.
this is the message I get when running System Restore
Hilltop83
1 Rookie
•
9 Posts
0
July 8th, 2023 12:00
I am in the same boat. Ran Command update on Latitude 5591 running windows 10
deedsmn70
4 Posts
0
July 8th, 2023 13:00
I kept restarting until I was able to get to advanced settings and was able to start in safe mode. It didn’t pop up right away, I kept getting a repair error and it would keep restarting so I let it cycle until I finally got other options.
Hilltop83
1 Rookie
•
9 Posts
0
July 8th, 2023 13:00
Can I ask how you copied your old data without being able to boot? I’m away from home with no access to my backups…
Guags
5 Posts
0
July 10th, 2023 13:00
This happened to me exactly one week ago - same thing! I ran what you ran and next time I restarted, it hung up on the Dell logo forever. Panicked, I checked the Google machine and discovered that if you shut off the laptop (by holding the power button down - UGH) you can immediately start pressing F12 quickly and it'll go into a Diagnostics mode. You can run all kinds of texts there, which I did. I eventually ended up wiping it clean and Dell was able to retrieve all my stuff via the Cloud. Took me about three hours beginning to end, but I finally got it done. What a pain. C'mon Dell, do better!
One last thing - if you end up wiping it, make sure to reinstall your audio and video drivers. Today - a full week later - nobody could hear me in a Zoom meeting, I had no microphone. Reinstalled the 'RealTek' driver and it's all good again.
Good luck.