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June 12th, 2022 19:00
Re-downloading the CyberLink Media Suite? Is it possible?
I purchased a used Inspiron 3670 (which I had the previous owner info for) and transferred it to my name. However, I am not able to download the CyberLink MediaSuite software my particular 3670 came with due to the DVD drive my unit came with. When I checked my specs out, I see the following items: 19G7R, 4T44R so it is part of the unit.
When I went to restore it (using the Dell OS recovery tool image, and SupportAssist) I tried to run the Digital Delivery tool and I did not get a replacement copy of the software for my "new to me" computer.
What do I need to do to restore the software? The seller wiped the unit and sold it w/o an OS, and I replaced the Optane drive for an SSD and retained the 1TB HD for bulk storage. I do not have a copy of the SW, and seemingly cannot get it replaced. I still have the old Optane drive, but it shouldn't affect my ability to reinstall CyberLink.
speedstep
9 Legend
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47K Posts
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June 12th, 2022 22:00
@Nick1296
The software was migrated to the Microsoft store.
dell KB 000178205
Media Suite Essentials for Dell
Nick1296
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June 12th, 2022 22:00
@speedstep good to know. I thought it was gone for good like with my XPS 8500 years back. I was under the impression the license died with the first user and I didn't get it because the computer was bought used and erased, even with the computer being sold with it.