1 Rookie
•
3 Posts
0
397
July 3rd, 2022 10:00
my aio 5400 has bluetooth error and often loses usb connection, keyboard and mouse.
my aio 5400 has bluetooth error and often loses usb connection, keyboard and mouse, please help me how to fix it
No Events found!
RoHe
10 Elder
•
45.2K Posts
0
July 3rd, 2022 15:00
@soilaca89 Version of Windows?
Are all your drivers up-to-date?
What Bluetooth error are you seeing? Is BT listed in Device Manager?
In Device Manager, click View>Show hidden on the toolbar. Now look everywhere in Device Manager for any Unknown devices. Right-click and uninstall all "Unknown" devices. Then click Action>Scan for hardware changes on toolbar and see if BT appears and works again.
What USB devices are being disconnected? Does PC lose those USB connections after it goes to sleep and you can't wake it up, or randomly while you're actively using the PC?
DELL-Cares
Moderator
•
27.2K Posts
1
July 3rd, 2022 10:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
1lknight
1 Rookie
•
13 Posts
0
July 4th, 2022 04:00
Try restoring the computer to a point when it was working properly.