1 Rookie
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6 Posts
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5545
March 5th, 2022 09:00
Inspiron 5400 AIO so slow brand new unusable
I bought my parents a brand new Inspiron 5400 AIO for Christmas was a Black Friday sale for like $550. I set it up in January for them and it is so slow its barely able to be used. If you try and type it takes at least 1 minute for letters to show up. I called the support and they said it was a software issue and I had to pay $99 to talk to support for that my warranty only covers hardware.
How does Dell charge over $500 for a computer that does not work, i also tried to return and they said it was past their 30 day refund policy. What a scam this desktop is garbage and Dell wants more $$$ to even talk to somebody about why.
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NJDave
2 Intern
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404 Posts
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March 7th, 2022 13:00
I would respectfully disagree with Ron (RoHe): If your system isn't actually starved for memory, adding more won't make it run faster, or feel faster. I'm posting this from a (non-Dell) laptop with 8GB, and it runs just fine. Actually an important question I forgot to ask: what sort of work are your parents doing on the AIO? I guess I was assuming the usual web browsing, YouTube, etc. but I shouldn't have assumed. Maybe they're editing video and playing Call of Duty.
I would say that if—BIG if—everything is operating normally, having an SSD as your boot drive would make the system feel much faster, especially booting and launching apps. (You could add a small-ish M.2 SSD to boot from, and still keep files on the HDD. It'd require reinstalling Windows though.) But if you weren't exaggerating about delay times on the order of a minute or more, there is definitely something very wrong. If the problem is the one I described earlier, doubling the memory won't help much: it'll just take a little longer to fail.
If Task Manager shows that Desktop Window Manager is blowing up, kindly check what graphics you have. I believe the i3 version of the 5400 only comes with Intel 630 graphics, but to be sure you can run "sysinfo" (from Windows search) and check the name provided under Components / Display.
RoHe
10 Elder
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45.2K Posts
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May 9th, 2022 14:00
@agent155 - When you say it has poor performance, do you mean it's slow to boot, slow to open apps or...?
The bug @NJDave mentioned only affects Intel's 6th-10th generation CPUs. The Inspiron 5400 AIO comes with an 11th Gen (i3, i5 or i7) CPU. So that bug probably isn't the cause for the poor performance here.
Are you sure you got rid of all the bloatware? Have you looked in services.msc to see if anything "Dell" is loading in the background? If anything is listed in services.msc, set its Startup type to Disabled. Then reboot the PC.
Did you try disabling hardware acceleration in Edge, and/or in whatever browser you're using, eg Firefox, Chrome?
Have you tried resetting BIOS to its default settings?
RoHe
10 Elder
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45.2K Posts
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July 4th, 2022 18:00
@dra3449 That sounds like it could be an issue with the Power plan settings...
Reboot PC and open Device Manager. Expand list under USB. Double-click each USB entry and click its Power Management tab, if it has one. Uncheck the box "Allow PC to turn off...". Repeat for all USB entries.
Now expand list under Human Interface Devices in Device Manager and uncheck that same box for any HID entry that has a Power Management tab. Exit Device Manager when done.
Next, open the Windows Power & Sleep screen. Click Additional Power Settings. On next screen identify the active Power plan and click Change Plan Settings. On next screen, click Change Advanced Power Settings.
On that last screen, disable Hibernation, Hybrid Sleep, USB Selective Suspend, and PCI Express Link State Management. Save the changes to the power plan and reboot.
Does that help?
DELL-Brad L
Community Manager
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2.7K Posts
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August 12th, 2022 21:00
Status update, service was set up through Dell-Cares to replace motherboard.
nyc10036
4 Operator
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5.6K Posts
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March 5th, 2022 09:00
Hate to break the news to you, but $500 for a AIO is considered low-end.
Change the HDD to a SSD and you'd have better performance.
NJDave
2 Intern
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404 Posts
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March 5th, 2022 10:00
I have had similar frustrations with Dell support and I sympathize.
Unfortunately we on the forum can't really remotely observe your problem. Please share some details: What's the system configuration (CPU, RAM, HDD/SDD, graphics, OS)? Is the system slow right after booting, or does it get slower over time? Does it come on suddenly or gradually? Can you or your parents start up Task Manager (easiest way is with Ctrl-Alt-Delete) and see if any of the graphs under the Performance tab is holding at 100%?
dra3449
1 Rookie
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6 Posts
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March 6th, 2022 17:00
Sorry NJDave.
Win 10 Home
11th Gen Intel(R) Core(TM) i3-1115G4 @ 3.00GHz
8GB memory
1TB HDD
It is very sporadic, after i restart it appears to be ok with 0 programs running, the only issue i see is antimalware service executable exe is using 350 MB of memory. Edge was also a culprit and got rid of that in favor of chrome which appears to speed things up.
and to nyc10036 that's like buying a T0yota and it doesn't go above 25 mph and someone saying you should have bought a Lexus. A $650 computer should work lol. if the HDD is causing issues Dell shouldn't sell it.
NJDave
2 Intern
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404 Posts
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March 6th, 2022 19:00
I have to say -- and this is no fault of yours -- it's really difficult to get a sense of the problem because we don't quite speak the same language (analytical tech vs. not) and because on this end, we can't directly observe what's happening, but we can try to zero in.
I'm taking a risk getting so specific below, because there's a decent chance this isn't your problem, but they say to a hammer every problem looks like a nail, right? This is my nail.
On my own system, a Vostro desktop purchased in October '21, I experienced a similar problem which I thought you might, I say might, be seeing a version of on your AIO. (I believe your system, like mine, has Intel 630 integrated graphics.) I wrote about it here. When I experienced it, the system was fine until it wasn't, and it became unusable and unstable very quickly. A program called Desktop Window Manager, a component of the Intel graphics driver, was allocating memory and not releasing it, a type of bug called a memory leak. It would randomly balloon in size until it engulfed most of system memory, and sometimes more. When the system's memory demands greatly exceed available memory, it starts reading and writing tons of data out to the hard drive, potentially slowing the system to a crawl. If you listened closely you'd hear the hard drive trying frantically to keep up.
No one responded to my post, so apparently not a lot of users were having the problem, but I wasn't doing anything very special on my system to cause it. Luckily Intel already knew of the bug (coincidentally) and not long after my post, published a fix on their website. Dell's current version of the driver for your system does still contain the bug.
To check for it, you'll want to run Task Manager, and in the Processes tab, click the Memory header so the largest processes are at the top ("v"-shaped arrow on the header). You'll probably see Desktop Window Manager near the top. If it's operating normally it shouldn't exceed 100 MB or so. On my system I was seeing it jump up to 5 GB or more. You'll also likely see your HDD pegged in the Performance tab. If this isn't the problem, you'll still want to check these places to see where the system is running out of resources. Do this when you're experiencing the problem if at all possible (though if it's the DWM bug, you should probably monitor its size over time.)
If this is the problem you're having, Intel's latest driver may work for you, at least until Dell gets around to incorporating it into their specific driver for your platform. First you need to find out whether this is what you're experiencing.
RoHe
10 Elder
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45.2K Posts
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March 7th, 2022 11:00
@dra3449 - It's a slow i3 CPU and a low amount (8 GB) of RAM too. You might want to increase RAM by adding another 8 GB for a total of 16 GB.
Free software support is only for first 30 days from purchase date. Hardware support is for 1 year from purchase date (not delivery or setup date).
If you're using McAfee for antiviral protection, possibly either a free 30-day trial or a 1-year subscription that was installed by Dell, register the app at the McAfee site and then uninstall it. That way you can re-install it free for the remaining balance of the trial or subscription, assuming you want it.
When you disable or uninstall McAfee, Windows should automatically switch to using Windows Defender (AKA: Windows Security) which is built into Windows and free from Microsoft. Be sure to confirm that Defender is running after stopping/uninstalling McAfee.
Are you sure all unnecessary background stuff is disabled? Click Ctrl-Alt-Del to open Task Manager. Click the Startup tab to see what's loading at boot. You can uncheck anything from Adobe, and any "updater", anything named "Dell" (Mobile Connect, SmartByte, etc). If you're not sure about something on the Startup tab, Google it to see what it is, and/or don't disable it.
Don't uncheck anything important like anti-malware app (you need either McAfee or Windows Security running), audio (Realtek and Waves), mouse, or anything named "Intel".
Now reboot and test...
NJDave
2 Intern
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404 Posts
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March 7th, 2022 14:00
Incidentally I do agree with RoHe that McAfee and other virus scanner products can be very resource-intensive. Actually that made me think of another potential cause of big delays: if multiple virus products, especially from competing vendors, are installed and simultaneously trying to do "live" virus protection, performance can take a huge hit. Microsoft Defender doesn't count -- it will deactivate if a third-party product is installed -- but if, say, McAfee and Norton are trying to do the same job at the same time, you'll likely have a huge performance problem and have a hard time figuring why. Sometimes such products install by default alongside others, e.g., when you install Adobe Acrobat Reader, you have to uncheck a box to keep "McAfee Security Scan Plus" from installing too.
RoHe
10 Elder
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45.2K Posts
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March 7th, 2022 16:00
That slow i3 CPU with only 8 GB of RAM, and onboard Intel Graphics running on that slow CPU, hogging system RAM, is a recipe for poor performance, especially if a lot of (hidden) bloatware is running in the background.
@dra3449 - Reboot PC to desktop, but don't open any apps. At the desktop, click Start>Run and type in: msinfo32.exe and click OK.
When msinfo opens, click System Summary at top of left pane. Then scroll down right pane to see how much "Total Physical Memory" is listed and how much "Available Physical Memory" is listed.
Available Physical Memory is all that's left to run apps (eg, browser, MS Office etc) after Windows and background apps are loaded. Probably not going to be a lot available...
An SSD may make this PC boot faster, but if RAM is low/limiting, performance is still going to be slow...
Jorge Ceron
1 Message
1
March 13th, 2022 18:00
I COMPLETLY disagree with . I'm an IT porfessional and I've been buying all kind of computers and servers for over 30 years. This Inspiron 5400 AIO DOESN'T WORK. . I'm from Mexico and I brought the computer at CostCo and I we'll try to get my money back . By the way I also brought an all in one HP at the same store and it's working amazing. .
RoHe
10 Elder
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45.2K Posts
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March 13th, 2022 18:00
@dra3449 Some users are having a similar issue with Inspiron 3891.
Someone posted that disabling Hardware Acceleration in Microsoft Edge (browser) solved the problem. So give that a try....
DELL-Cares
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May 8th, 2022 18:00
Hello, I see you are looking for technical assistance. If you need our help, you can start a private message with us and we will be happy to assist you.
agent155
1 Message
2
May 8th, 2022 18:00
This is the worst computer I have ever bought, it's my third Dell computer and my last. It was unusable from Day one, my fault for not immediately returning it, thinking if I removed bloatware etc, performance would improve. Has anyone found any solution?
I'm about ready to junk it, I would be embarrassed to sell it or give it to anyone.