1 Rookie
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23 Posts
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993
May 21st, 2022 05:00
Inspiron 3910 BIOS and mouse pointer don't work
Looking at the BIOS on my new 3910 I find the mouse pointer will not move vertically and gradually moves to the top of the screen. Keyboard arrows don't work properly either. I can't therefore view most the BIOS settings. In normal desktop mode my mouse works perfectly and otherwise the PC functions well. The BIOS is 1.0.3 and awaits an update; would this fix the problem?
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Dai999
1 Rookie
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23 Posts
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August 1st, 2022 07:00
Hi. I did the BIOS upgrade which didn't help but then I found the real problem - it was my mouse! The mouse works fine in all direction etc within Windows but outside of that it only works vertically. Using another mouse fixed the problem. Strange.
DELL-Cares
Moderator
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27.2K Posts
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May 21st, 2022 23:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
DELL-Cares
Moderator
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27.2K Posts
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May 22nd, 2022 00:00
Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.
DELL-Chris M
Community Manager
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56.9K Posts
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July 21st, 2022 05:00
I do not see BIOS 1.0.3. I see BIOS 1.0.33, 1.0.45, 1.1.66. Test the latest 1.3.72.
RoHe
10 Elder
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45.2K Posts
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July 21st, 2022 11:00
Is this a wired or wireless mouse? Is it Bluetooth?
Dai999
1 Rookie
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23 Posts
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July 21st, 2022 13:00
Hi. Thanks for the feedback. I will do the BIOS upgrade shortly. The mouse is a normal wired mouse using a USB port.