This post is more than 5 years old
7 Posts
0
968
September 17th, 2018 02:00
Unable to save SupportAssist after firmware upgrade
After upgrading EQL6100 firmware from version 7 to 8, SANHQ 3.0 no longer allow me to save SupportAssist configuration. I tried both local and domain admin accounts.
No Events found!
bhwong1
7 Posts
0
September 17th, 2018 23:00
Issue resolved after I fill up the contact details. It isn't obvious that this got wipe off and need to be filled also after the uninstall and reinstall.
dwilliam62
4 Operator
•
1.5K Posts
1
September 17th, 2018 05:00
Hello,
SANHQ 3.0 is pretty old. Current version is 3.4. I would suggest upgrading SANHQ to see if that resolves the issue.
Regards,
Don
bhwong1
7 Posts
0
September 17th, 2018 23:00
I have upgraded to 3.4 and still encounter the same issue.
Previously we also encounter some issues that can only be resolved by completely remove SanHQ and reinstall again. Maybe I will try this.
update: After uninstall and delete the folder and reinstall, still cannot save.
dwilliam62
4 Operator
•
1.5K Posts
1
September 18th, 2018 07:00
Hello,
Thank you for letting everyone know about this issue and how to resolve it.
Regards,
Don