Set snapshot online error "not connected server"

Hello,

 Can you provide some more details?  This doesn't appear to be an EqualLogic Array error message.

Regards,

Don

HI 

The equalogic is PS4100

is connected to shared volume cluster

i will upload image of the error

after i press the set snapshot online i get massage that i asked if i want to bring... ip press on yes 

and then i get the massage not connected to the server

Thanks for our help 

update me if you need some more details 

equalogic ps4100-1

Hello,

 The screenshots aren't viewable.  Are you trying to do this via the ASM GUI or via the EQL array GUI?

  I would try doing it from the EQL array GUI.   Then manually connect to the snapshot via the MS ISCSI initiator client.

  It's a cluster resource so it will have to be brought into the cluster. But the base volume is already connected which is likely a problem for the cluster services.

 have you opened a support case?    With either Dell or Microsoft?

 Regards,

Don

Hello 

thanks for your help 

i enter to eql array gui when i try to set the snapshot online 

my warranty on this ps4100 is finish on march 2018

maybe there is a workaround to bring the snapshot online

also when i try to set access to the snapshot i get the same massage 

maybe you want me to send the screenshot via e-mail?

thanks

really appreciate your help 

by the way the eql array GUI it is the regular GUI right  ?

Hello,

 You can open a one time support case for a fee.  That would be my suggestion.  They can webex in and directly assist you.  I have never seen a "server not connected" error on EQL arrays.  The array GUI would not care about a server connection if you are just bringing a snapshot online.

 Regards,

Don

Hello,

 I've tried to reply twice already but it's not showing up

 Yes via the EQL WebGUI  or that CLI

 GrpName>volume select VOLUMENAME

 GrpName_VolumeName>show snapshots

 GrpName_VolumeName>snapshot select SNAPSHOTNAME online

 Regards,

Don

some string thing happen 

i close the GUI and enter again and i manage to bring the snapshot online

Hello,

 Very strange, glad you figured it out though.

 Don

Hi

Now i need to understand how to take the data from the snapshot 

The disk is connected to hyper-v

And it is on reservd mode and i can't set it online 

Hello,

 That's going to be a MS issue.  See if this article is of any help

https://blogs.msdn.microsoft.com/clustering/2011/05/30/managing-hardware-snapshots-on-failover-clusters/

Regards,

Don

Hello,

 You are very welcome.  Glad you got it working.

 Don