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90376
March 8th, 2016 07:00
PS 4000 does not recognize replacement HDD
HDD failed on PS4000. I replaced the HDD and reinserted the caddy back into the chassis. HDD still marked as failed. I replaced the caddy with a new one with the original HDD and reinserted into the chassis. HDD marked as failed. (I understand why: a failed drive is a failed drive forever...got it.) I replaced the original HDD with a new HDD installed in the new caddy and reinserted into the chassis. New caddy with new HDD still marked as failed. What do I need to do to get this to work? Thanks for your help!
No Events found!
mrchongo_81d4bc
19 Posts
0
March 8th, 2016 07:00
Thanks, Don for the troubleshooting steps. In my recap, I omitted my final step: Chassis has two spare drives. One went into service upon the original failure. When the new-HDD/new-drive caddy combo did not come online after I inserted it into the chassis, I did swap the two spares. The drive is still marked failed, even in the alternate 'spare' slot. I'm pretty sure but not certain that the HDD was purchased directly from DELL. I'll double check that and update the thread.
speedstep
9 Legend
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47K Posts
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March 8th, 2016 07:00
New Drives must be initialized before they can be used.
mrchongo_81d4bc
19 Posts
0
March 8th, 2016 08:00
Have double-checked. Replacement drive and drive caddy were OEM DELL parts. Part number and supplier contact info were supplied by DELL. I would be willing to do an HDD firmware upgrade if someone would point me to the instructions. (BTW, I think I'm competent to do all this; I just have little experience with Equallogics maintenance other than upgrading chassis firmware.)
mrchongo_81d4bc
19 Posts
0
March 8th, 2016 08:00
Please point me to CLI syntax for initializing a 'used' HDD.
mrchongo_81d4bc
19 Posts
0
March 8th, 2016 09:00
Here is the verbage from the SAN's Event Log from the final steop when I swapped the new drive between spare bays on the chassis, msgs newest to oldest over a span of seven minutes:
WARNING: ID 32.3.1 Enclosure 0, drive 14 has failed to spin up in 33 seconds. Drive has failed.
ERROR: ID 32.4.11 Drive 14 is not running at 3 Gbps and must be replaced.
INFO: ID 7.2.0 Drive 14 has been inserted.
WARNING: ID 13.3.0 Drive 14 is offline.
WARNING: ID 7.3.15 Drive 14 has been removed.
mrchongo_81d4bc
19 Posts
0
March 29th, 2016 13:00
THANKS to all who chimed in!
mrchongo_81d4bc
19 Posts
0
March 29th, 2016 13:00
The solution was addressed in Donald's post: Although the part number for the replacement HDD was furnished to the vendor by Dell, something was lost in translation; the HDDs that were shipped did NOT have EQ-compatible firmware. We worked with DELL support to verify that, and will be RMA'ing the first replacement HDD for one with EQ-compatible firmware.