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7 Posts
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761
November 7th, 2007 07:00
How to answer questions in a SR asked by emc support team
Hi,
we have placed a service request for a product. This SR was updated by the resp. EMC support people with some additional questions.
How can i answer this questions?
When i use "View Service Requests" i can open the SR, read the comments/questions of the EMC supporter but i don't find a way to answer this comments/questions via the Service Request form
Someone hopefully can help
TIA
we have placed a service request for a product. This SR was updated by the resp. EMC support people with some additional questions.
How can i answer this questions?
When i use "View Service Requests" i can open the SR, read the comments/questions of the EMC supporter but i don't find a way to answer this comments/questions via the Service Request form
Someone hopefully can help
TIA
No Events found!
JosePGisone-oyZ
30 Posts
0
November 7th, 2007 09:00
If you don't see that, it could be that your Powerlink account does not have permissions to do that.
Other than that, I don't know what it could be.
ble1
2 Intern
•
14.3K Posts
0
November 7th, 2007 08:00
If you decide to use View SR as you do, you must scroll at the bottom where you will find SR opened under your user id.
IsisUser
7 Posts
0
November 8th, 2007 00:00
Thanks a lot.
Yes, "Add Service Request Notes" is the place to update the SR. I thought this is for some additional notes like e.g. "the issue only happens on XP SP1".