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maciej-u2GFs

26 Posts

1325

November 30th, 2006 23:00

Double and tripple email notifications

Hi,

I set email notification for DFC, Webtop and few others - very nice future :)
The problem is that I am getting notifications more than once, but there was time, when it was working properly. Is this already known?

Thx,
Maciej

ble1

2 Intern

 • 

14.3K Posts

December 19th, 2006 04:00

I believe if message would be sent twice or more by EMC server you would see different message id. With same message id in header (and timestamp path) it indicates that problem was somewhere on your side. What you could do is contact local system admin to check logs for pop/imap/Exchange/whatever you are using and explain the issue you are seeing.

ezirnhel

447 Posts

December 1st, 2006 09:00

Hi Maciej,

I'm not getting extra notifications - I see you are watching forums and threads - could you be getting notified for updates to the forum AND to the thread? The email message is a little different for each type.

Thanks,
Erich

maciej-u2GFs

26 Posts

December 4th, 2006 23:00

but I am watching only some threads, and now there are 4 emails per post....

The emails are identical.

ezirnhel

447 Posts

December 5th, 2006 08:00

Is anyone else having this issue?

Maciej - in case it's limited to your user, I'd like to ask that you delete all your current Watches, then recreate them one by one.

Let me know how it goes - thanks!

Erich

maciej-u2GFs

26 Posts

December 6th, 2006 23:00

ok - I will do that.

Thanks,
Maciej

maciej-u2GFs

26 Posts

December 7th, 2006 23:00

still the same.
The emails look exactly the same - 100% and they are send at the same time. So those are not different posts...
I could send a screenshot, but where?

ble1

2 Intern

 • 

14.3K Posts

December 8th, 2006 00:00

If you check the header of message do they have same message id?

maciej-u2GFs

26 Posts

December 18th, 2006 23:00

ID? The subject and the content is the same, do you mean that?

There were like two days, when it was working fine. I did nothing in betwen.

Regards,
Maciej

ble1

2 Intern

 • 

14.3K Posts

December 19th, 2006 01:00

Nope, that would message-ID from header. I was referring to text part like this:

To ~WF_ADHOC-678201
Sent 19-DEC-2006 04:23:52
ID 3752159

maciej-u2GFs

26 Posts

December 19th, 2006 01:00

yes, it is the same (3 messages- Forum Watch - Products - Content Management Software: Webtop/WDK (Web Development Kit) : How to make title as a seperate column?):
Message-ID: <50801058.1166519808375.JavaMail.jiveadmin@LEO2>
Message-ID: <50801058.1166519808375.JavaMail.jiveadmin@LEO2>
Message-ID: <50801058.1166519808375.JavaMail.jiveadmin@LEO2>

ble1

2 Intern

 • 

14.3K Posts

December 19th, 2006 01:00

Inside notification email you have something called message id in text area.

maciej-u2GFs

26 Posts

December 19th, 2006 01:00

This is email 1
Microsoft Mail Internet Headers Version 2.0
Received: from de-ex001.groupinfra.com ([10.48.190.30]) by de-ex003.groupinfra.com with Microsoft SMTPSVC(6.0.3790.1830);
	 Tue, 19 Dec 2006 10:35:30 +0100
Received: from c2-ex002.groupinfra.com ([10.0.2.15]) by de-ex001.groupinfra.com with Microsoft SMTPSVC(6.0.3790.1830);
	 Tue, 19 Dec 2006 10:35:26 +0100
Received: from c1-ex002.groupinfra.com ([10.0.1.15]) by c2-ex002.groupinfra.com with Microsoft SMTPSVC(6.0.3790.1830);
	 Tue, 19 Dec 2006 10:35:26 +0100
Received: from smtp0.logicacmg.com ([10.0.1.15]) by c1-ex002.groupinfra.com with Microsoft SMTPSVC(6.0.3790.1830);
	 Tue, 19 Dec 2006 09:34:55 +0000
Received: from cluster-j.mailcontrol.com ([158.234.250.94]) by smtp0.logicacmg.com with Microsoft SMTPSVC(6.0.3790.1830);
	 Tue, 19 Dec 2006 09:34:54 +0000
Received: from mexforward.lss.emc.com (mexforward.lss.emc.com [128.222.32.20])
	by rly15j.srv.mailcontrol.com (MailControl) with ESMTP id kBJ9YhfD019165
	(version=TLSv1/SSLv3 cipher=EDH-RSA-DES-CBC3-SHA bits=168 verify=NO)
	for ; Tue, 19 Dec 2006 09:34:46 GMT
Received: from mailhub.lss.emc.com (nirah.lss.emc.com [10.254.144.13])
	by mexforward.lss.emc.com (Switch-3.1.7/Switch-3.1.7) with ESMTP id kBJ9YhJ9008933
	for ; Tue, 19 Dec 2006 04:34:43 -0500 (EST)
Received: from LEO2 (leo2.corp.emc.com [137.69.227.107])
	by mailhub.lss.emc.com (Switch-3.1.8/Switch-3.1.7) with ESMTP id kBJ9Yfuh001718
	for ; Tue, 19 Dec 2006 04:34:42 -0500 (EST)
Message-ID: <48780756.1166521047375.JavaMail.jiveadmin@LEO2>
Date: Tue, 19 Dec 2006 01:37:26 -0800
From: EMC Support Forums 
To: Maciej Miklas 
Subject: Thread Watch - General: Powerlink: Double and tripple email notifications
Mime-Version: 1.0
Content-Type: multipart/mixed; 
	boundary="----=_Part_49035_37747624.1166521046578"
Content-Disposition: inline
X-PMX-Version: 4.7.1.128075, Antispam-Engine: 2.5.0.283055, Antispam-Data: 2006.12.18.52933
X-PerlMx-Spam: Gauge=, SPAM=0%, Reason='EMC_BODY_PROD_2+ -3, EMC_FROM_0+ -2, __CD 0, __CP_URI_IN_BODY 0, __CT 0, __CTYPE_HAS_BOUNDARY 0, __CTYPE_MULTIPART 0, __HAS_MSGID 0, __MIME_TEXT_ONLY 0, __MIME_VERSION 0, __SANE_MSGID 0'
X-Mailcontrol-Inbound: LerxLvFNsHI+z8n9wWKIfxMgXbANh8Wxe3z63Zeu5yBkmRkdHX9jig==
X-Spam-Score: 1.8
X-Scanned-By: MailControl A-07-06-00 (www.mailcontrol.com) on 10.74.0.125
Return-Path: Do_Not_Reply@emc.com
X-OriginalArrivalTime: 19 Dec 2006 09:34:55.0030 (UTC) FILETIME=[F0F51D60:01C72350]
 
------=_Part_49035_37747624.1166521046578
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit
Content-Disposition: inline
 
 
------=_Part_49035_37747624.1166521046578--
 


Email 2
Microsoft Mail Internet Headers Version 2.0
Received: from de-ex001.groupinfra.com ([10.48.190.30]) by de-ex003.groupinfra.com with Microsoft SMTPSVC(6.0.3790.1830);
	 Tue, 19 Dec 2006 10:35:30 +0100
Received: from c2-ex002.groupinfra.com ([10.0.2.15]) by de-ex001.groupinfra.com with Microsoft SMTPSVC(6.0.3790.1830);
	 Tue, 19 Dec 2006 10:35:26 +0100
Received: from c1-ex002.groupinfra.com ([10.0.1.15]) by c2-ex002.groupinfra.com with Microsoft SMTPSVC(6.0.3790.1830);
	 Tue, 19 Dec 2006 10:35:26 +0100
Received: from smtp0.logicacmg.com ([10.0.1.15]) by c1-ex002.groupinfra.com with Microsoft SMTPSVC(6.0.3790.1830);
	 Tue, 19 Dec 2006 09:34:55 +0000
Received: from cluster-j.mailcontrol.com ([158.234.250.94]) by smtp0.logicacmg.com with Microsoft SMTPSVC(6.0.3790.1830);
	 Tue, 19 Dec 2006 09:34:54 +0000
Received: from mexforward.lss.emc.com (mexforward.lss.emc.com [128.222.32.20])
	by rly15j.srv.mailcontrol.com (MailControl) with ESMTP id kBJ9YhfD019165
	(version=TLSv1/SSLv3 cipher=EDH-RSA-DES-CBC3-SHA bits=168 verify=NO)
	for ; Tue, 19 Dec 2006 09:34:46 GMT
Received: from mailhub.lss.emc.com (nirah.lss.emc.com [10.254.144.13])
	by mexforward.lss.emc.com (Switch-3.1.7/Switch-3.1.7) with ESMTP id kBJ9YhJ9008933
	for ; Tue, 19 Dec 2006 04:34:43 -0500 (EST)
Received: from LEO2 (leo2.corp.emc.com [137.69.227.107])
	by mailhub.lss.emc.com (Switch-3.1.8/Switch-3.1.7) with ESMTP id kBJ9Yfuh001718
	for ; Tue, 19 Dec 2006 04:34:42 -0500 (EST)
Message-ID: <48780756.1166521047375.JavaMail.jiveadmin@LEO2>
Date: Tue, 19 Dec 2006 01:37:26 -0800
From: EMC Support Forums 
To: Maciej Miklas 
Subject: Thread Watch - General: Powerlink: Double and tripple email notifications
Mime-Version: 1.0
Content-Type: multipart/mixed; 
	boundary="----=_Part_49035_37747624.1166521046578"
Content-Disposition: inline
X-PMX-Version: 4.7.1.128075, Antispam-Engine: 2.5.0.283055, Antispam-Data: 2006.12.18.52933
X-PerlMx-Spam: Gauge=, SPAM=0%, Reason='EMC_BODY_PROD_2+ -3, EMC_FROM_0+ -2, __CD 0, __CP_URI_IN_BODY 0, __CT 0, __CTYPE_HAS_BOUNDARY 0, __CTYPE_MULTIPART 0, __HAS_MSGID 0, __MIME_TEXT_ONLY 0, __MIME_VERSION 0, __SANE_MSGID 0'
X-Mailcontrol-Inbound: LerxLvFNsHI+z8n9wWKIfxMgXbANh8Wxe3z63Zeu5yBkmRkdHX9jig==
X-Spam-Score: 1.8
X-Scanned-By: MailControl A-07-06-00 (www.mailcontrol.com) on 10.74.0.125
Return-Path: Do_Not_Reply@emc.com
X-OriginalArrivalTime: 19 Dec 2006 09:34:55.0030 (UTC) FILETIME=[F0F51D60:01C72350]
 
------=_Part_49035_37747624.1166521046578
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit
Content-Disposition: inline
 
 
------=_Part_49035_37747624.1166521046578--
 


Email 3
Microsoft Mail Internet Headers Version 2.0
Received: from de-ex001.groupinfra.com ([10.48.190.30]) by de-ex003.groupinfra.com with Microsoft SMTPSVC(6.0.3790.1830);
	 Tue, 19 Dec 2006 10:35:30 +0100
Received: from c2-ex002.groupinfra.com ([10.0.2.15]) by de-ex001.groupinfra.com with Microsoft SMTPSVC(6.0.3790.1830);
	 Tue, 19 Dec 2006 10:35:26 +0100
Received: from c1-ex002.groupinfra.com ([10.0.1.15]) by c2-ex002.groupinfra.com with Microsoft SMTPSVC(6.0.3790.1830);
	 Tue, 19 Dec 2006 10:35:26 +0100
Received: from smtp0.logicacmg.com ([10.0.1.15]) by c1-ex002.groupinfra.com with Microsoft SMTPSVC(6.0.3790.1830);
	 Tue, 19 Dec 2006 09:34:55 +0000
Received: from cluster-j.mailcontrol.com ([158.234.250.94]) by smtp0.logicacmg.com with Microsoft SMTPSVC(6.0.3790.1830);
	 Tue, 19 Dec 2006 09:34:54 +0000
Received: from mexforward.lss.emc.com (mexforward.lss.emc.com [128.222.32.20])
	by rly15j.srv.mailcontrol.com (MailControl) with ESMTP id kBJ9YhfD019165
	(version=TLSv1/SSLv3 cipher=EDH-RSA-DES-CBC3-SHA bits=168 verify=NO)
	for ; Tue, 19 Dec 2006 09:34:46 GMT
Received: from mailhub.lss.emc.com (nirah.lss.emc.com [10.254.144.13])
	by mexforward.lss.emc.com (Switch-3.1.7/Switch-3.1.7) with ESMTP id kBJ9YhJ9008933
	for ; Tue, 19 Dec 2006 04:34:43 -0500 (EST)
Received: from LEO2 (leo2.corp.emc.com [137.69.227.107])
	by mailhub.lss.emc.com (Switch-3.1.8/Switch-3.1.7) with ESMTP id kBJ9Yfuh001718
	for ; Tue, 19 Dec 2006 04:34:42 -0500 (EST)
Message-ID: <48780756.1166521047375.JavaMail.jiveadmin@LEO2>
Date: Tue, 19 Dec 2006 01:37:26 -0800
From: EMC Support Forums 
To: Maciej Miklas 
Subject: Thread Watch - General: Powerlink: Double and tripple email notifications
Mime-Version: 1.0
Content-Type: multipart/mixed; 
	boundary="----=_Part_49035_37747624.1166521046578"
Content-Disposition: inline
X-PMX-Version: 4.7.1.128075, Antispam-Engine: 2.5.0.283055, Antispam-Data: 2006.12.18.52933
X-PerlMx-Spam: Gauge=, SPAM=0%, Reason='EMC_BODY_PROD_2+ -3, EMC_FROM_0+ -2, __CD 0, __CP_URI_IN_BODY 0, __CT 0, __CTYPE_HAS_BOUNDARY 0, __CTYPE_MULTIPART 0, __HAS_MSGID 0, __MIME_TEXT_ONLY 0, __MIME_VERSION 0, __SANE_MSGID 0'
X-Mailcontrol-Inbound: LerxLvFNsHI+z8n9wWKIfxMgXbANh8Wxe3z63Zeu5yBkmRkdHX9jig==
X-Spam-Score: 1.8
X-Scanned-By: MailControl A-07-06-00 (www.mailcontrol.com) on 10.74.0.125
Return-Path: Do_Not_Reply@emc.com
X-OriginalArrivalTime: 19 Dec 2006 09:34:55.0030 (UTC) FILETIME=[F0F51D60:01C72350]
 
------=_Part_49035_37747624.1166521046578
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit
Content-Disposition: inline
 
 
------=_Part_49035_37747624.1166521046578--
 

ble1

2 Intern

 • 

14.3K Posts

December 19th, 2006 02:00

That's (again) not what I asked, but ok :D

If you compare these headers you will see they are identical meaning issue is on your end. I have seen sometimes Outlook for some reason duplicate all my messages (only for IMAP account - at least that's what I witnessed) and restart would only help. Not sure about here, but headers posted seem to indicate that duplication was probably caused due to bad communication between your email client and email server.

maciej-u2GFs

26 Posts

December 19th, 2006 03:00

I do not know, where is this ID :(

But I am getting only triple notifications from documentum forum, not from another forums, and not from documentum user management (account changes), so this is a litle strange.

maciej-u2GFs

26 Posts

December 19th, 2006 05:00

ok - you are tight - Thanks!!

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