Rules Queued, but no action

Centera Media has a maximum file count of 100,000 files. So even though there may be plenty of free space, you may have reached your maximum file limit for Centera Media.

Right click on the media and select Properties from the flyout. Look on the statistics tab to see if all 4 media have 100,000 files written to them. If so, you will need to create new media or (I recommend) setting up media automation in your media group.

If you do not see that the file limitation has been reached for your media, you may have a licensing issue. Evaluation licenses for DiskXtender are 30 day licenses. Once these expire, we disable all migration to media until a full license is entered.

Additionally, verify on the media statistics page that there are not 10 write errors on the Centera media. We will stop writing to media if it reaches 10 write errors.

Hope this helps.

We have not reached the 100,000 file limit in any of the existing media, and there are also no write errors either.

I suspected licensing as well, but wanted to be sure it wasn't anything else.

I see two different things when I look at licensing info on the DX console vs. the info on the licensing server.

On the DX console in the the service -> properties -> licensing information tab. I see:

Licensee: Our company
Company: Our Company
License Server: None
License details:
Evaluation License
...Expiration date: 9/27/2006 12:48:07 PM
...Current date: 10/4/2006 10:25:06 AM

This concerns me, because I added the full licenses to the license server last week. Is this information displayed in the DX console known to be inaccurate?

Then, on the license server, when I view the Licenses->DiskXtender, It displays the following in the summary payne:

DiskXtender File System Manager
File System Manager Licenses: 2 (0 in use)
Storage Capacity: 5 TB (0 MB in use)

This conerns me as well, as we have the licenses, but "0 in use". Would you, or anybody happen to know anything about which information is correct? Should I open a case with licensing?

Excellent! That worked wonderfully. Thank you, Mike.

One more question.

The queue still isn't doing anything, do I have to wait for the next time a background scan is run before it will purge these files, or should it empty the queue out to the media on its own w/out the scan? Thanks again.

You should see the "Queued Moves" statistic decrease, while the "Moved" statistic increases.

If your Move Rule is configured to purge files after move, then you should see the "Purged" statistic increase as the "Moved" statistic increases. If you are not purging after move, then you'll need to verify your Purge Rule settings. If it is set to purge during Background Scans, then you'll need to wait until the next Background Scan is run at midnight tonight.

If it is not set to purge on Background Scans, then purging will begin once the purge watermark is reached for the Extended Drive. By default, this is set to 95%.

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EDIT: Just saw your new message while I was typing this one. Glad to hear everything is working.

-Mike

I take it back. My impatience won out the battle on this one. The queued files now moving w/out the bgscan just like you said. This is great, thank you.