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1 Rookie
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4 Posts
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October 3rd, 2025 21:17
Pro 13 Premium PA13250, camera turns OFF by itself in the middle of the call
I have recently purchased a new Dell Pro 13 Premium PA13250 laptop.
During the videocalls in Teams, Zoom and Google Meet when the camera is ON, it's frequent that the camera turns OFF by itself in the middle of the call.
When I attempt to turn the camera ON again, the computer reboots making an awful sound.
It's an awful thing as most of my work video calls I have to spend without the camera...
I have the evidence of this behavior filmed on my phone.
Unfortunately resetting the drivers did not help...
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DELL-Nat M
Community Manager
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3.3K Posts
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October 24th, 2025 15:14
Hi everyone,
Please contact Tech Support by clicking on the Get Help Now chat located at the bottom-right corner of this page.
This issue requires individualized assistance, so it’s important that you speak directly with a support agent for troubleshooting and escalation if needed.
Make sure you have your Service Tag ready before starting the chat.