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June 5th, 2025 03:27
why model download from Dell Pro AI Studio show "not supported"
I download several models from “https://www.dell.com/support/product-details/zh-cn/product/dell-pro-ai-studio/drivers”， but all these models cannot be supported by Dell Pro AI Studio, why. 
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Dell-StephenO
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June 9th, 2025 19:04
Hi @liuchuanwen,
Thanks for your post and the screen provided. From the screen it looks like the elevated command prompt is set at C:\Windows\System32 and the MSI for the model installer is located in C:\DPAIS. Even though the MSI and model zip file are located in the same directory (C:\DPAIS) the command line being set to C:\Windows\System32 makes the MSI think it's being launched from that directory and is actually trying to find the hash for the model zip in there. If you CD to C:\DPAIS and execute the same msiexec command the install should successfully execute and locate the model zip. It looks like you're trying to install Phi for Intel, we have a dedicated KB for that experience to reference if needed at How to install Phi-3.5-mini-instruct for use with Dell Pro AI Studio on Intel platforms.
Hope that helps and please let us know if you're still having issues!
Best Regards,
Dell-StephenO
#IWork4Dell