Device name change has been detected

I check multiple service tags where I discover with OMSA and iDRAC.  In the all devices tree I see only one instance per service tag.  It looks like it will prefer the OMSA connection.  For the multiple discoveries, the OMSA (Servers) connection will show up in the device tree but the RAC connection is missing.

Thanks,

Tim

Hi,

Sorry if i have understood the question, please correct me if i answered something else.

You check multiple service tags: Means you have multiple devices and servers discovered

Since a device/server can have only one service tag which is specific for that device, so one of the basis for classification in the device tree is service tag.

For name shown in the device tree, always server name takes priority. When performing discovery and inventory of server and its iDRAC, both, OMSA connection using SNMP protocol always takes priority over iDRAC connection for the details which are fetched from the target. 

When you are performing multiple discoveries, and if RAC connection is missing, then to drill down can you check if you are able to connect to the RAC instance using the protocol which you are using via troubleshooting tool. This tool gets installed by default with OME. This should be a good start to figure out if there is something wrong in the configuration or not.

The reason I said multiple service tags is because I am seeing the same issue with multiple servers.  I reference the service tag because I am assuming that OME is making a correlation between seeing an OMSA client and a RAC with the same resulting service tag and only displaying the OMSA client in the device tree.  Or in another case I just found, I have a 2012R2 host with 7.1  Using the troubleshooting tool I can connect via WMI to OMA and WSMAN to the RAC just fine however only the RAC shows up in the all devices tree.

Hi Harris,

You are right that correlation is on the basis of service tag. Now when you are saying that you are seeing only server after correlation, can you help us drill this down. Few questions:

• What is the order of discovery that you are using? When you perform only discovery of server, does it appear in the device tree? 
• When you perform only discovery of RAC, then do you see the entry in the device tree?
• Then when you discover both, the server and the RAC, then what happens? Is it only for a few servers?

I deleted everything, added the OMSA discovery and I see the server client just fine.  I delete that and added the RAC discovery and see that RAC entry in the tree just fine.  When I add the OMSA discovery back in all I see now is the OMSA entry.  If I look in the RAC tree I see the hostname for the OMSA discovery.  When I look in the all devices view all I see is the OMSA entry and dont see the hostname for the RAC.  It is this way for all servers with OMSA and iDRAC discovery at the same time.  I can still right click and application launch the RAC and OMSA pages individually.

Hi Harris,

So, to confirm this is how OME shows the device name in the device tree after correlation of server and iDRAC. Since, iDRAC and server belong to the same entity, so after correlation, one name is shown for both of them and it is always the server name, like you said the OMSA entry. You will have all the features working like before and the name displayed in the device tree is of the server.