My server won't update the firmware.

Question

I am using dell Ome. its my first time trying to update firmware but im having this error: Running Verifying if the device Service Tag is valid. The device Service Tag is valid. Starting communication with the device. Update allowed in target, System Lockdown status = DISABLED Checking Remote LC Services availability Remote LC Services are ready now Attempting to initiate/stage payload instance: DCIM:INSTALLED#802__Diagnostics.Embedded.1:LC.Embedded.1 Initiated Status check for Job ID : JID_407742126928 Job state for JID_407742126928 is Failed Mount of remote share failed. Task Failed. Completed With Errors.

Origin3k · Answer

You need to install a fresh OME 4.1 as a "target" and than there is a wizzard which you initiate on the old 3.10 to start the migration. Dell have a video recorded which shows the needed steps.

Regards,

Joerg

Origin3k · Answer

Is your Server within the same or a different subnet? OME doesnt push the Updates because instead it just creates a Job and than iDRAC starts to pull the packages.

For this task two different options exists

1. SMB

2. HTTPS

We always use Option2. so iDRAC will download the packages from OME rather than access them from a \\share.

Option 1 is the default and you currently use it.

If you must go through a Firewall Option 1 is way easier.

Regards,

Joerg

Origin3k · Answer

Correction.. i mean Option 2 is way easier to setup in your Firewall. Regards, Joerg

btiiss · Answer

i checked the firewall and the request goes through, i still cant find the problem, and for the option 1 what exactly is this share?

btiiss · Answer

and for option one its port 443?

Origin3k · Answer

The iDRAC try to download the FW packages from that share:// and failed. Again .. its FROM iDRAC to OME..... check this direction in your firewall.

must read the docs if its a SMB or NFS share.... we re-configure OME to offer the packages trough the WebServer by using HTTPS. So we allowed 443/tcp from iDRAC to OME.

Regards,

Joerg

Origin3k · Answer

There is another challenge which goes into the same direction.... you need to specify if OME use its FQHN or IP when creating the JOB on your iDRAC. If a FQHN is used than the iDRAC needs a propper DNS source. We use the IP address for that reason.

Regards,

Joerg

btiiss · Answer

how do i specify that?

Origin3k · Answer

See 'Appliation Settings'

Origin3k · Answer

Dont knew if the screenshot is visible for you. Its  Application Settings->Consolen Preferences -> Appliance Access.

btiiss · Answer

i dont actually have this option in my OME

Origin3k · Answer

The option to switch between HTTPS or CIFS Share was added within the 3.x.  Current it 4.2.x., Which version do you use?

btiiss · Answer

oh yeh im using Version 3.10.0

Origin3k · Answer

Thats stone aged.  Delete it and start with 4.latest and than apply the current 4.2.x upgrade.

btiiss · Answer

to upgrade the version i need to delete the OME completly and re installe it all over again?

Dell OpenManage Enterprise

My server won't update the firmware.

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