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February 4th, 2025 15:03
Terrible monitor / terrible service
I purchased a Dell 27" monitor in Sept 2024. There was a slight issue with the screen going blank from the start which i eventually discovered was an issue with the power input (I believe a loose / poorly fitted or otherwise malfunctioning internal port). This got worse and worse, and now 4 months on the screen intermittently goes off and certainly will do do if i attempt to raise or lower the screen. I have not in any way forced the power input / port and indeed used the cable guide (clip at back on monitor stem to tidy the cables). When in eventually lost patience and called Dell tech support, i was told a port issue is not covered by my warranty and is just 'wear and tear'. This problem has been evident since the purchase. I cannot believe Dell is able to sell such cheap and inadequate equipment and then refuse to do anything to remedy it. Appalling customer service and I can't believe doesn't infringe my statutory rights. Please respond.
rob ex
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February 14th, 2025 14:20
Update: as I like to be fair minded. I have now received the replacement monitor and everything appears to be working fine. For anyone having this same issue, check both the monitor power port and the cable; with mine the holes in the latter appeared slightly larger (vs other such leads i have) so was a less than snug fit in the port, maybe exacerbating the issue? That said the old cable appears to be working fine in the new monitor so i think still an issue with the old monitor port. But credit to the service team for helping sort this out. My gripe is mainly the initial suggestion i had no case as it was power port related (?!) despite the unit being so new.. and then having to jump through a lot of hoops to get the replacement (inc trying to submit multiple videos to prove the problem). But in the end, all well.
rob ex
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February 5th, 2025 09:05
Update! it appears the company has agreed to replace the faulty product, sending a new monitor by courier (though this yet to be confirmed). This is honourable.. though I have to say also only fair.
rob ex
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February 5th, 2025 09:07
Per my second comment it looks like i may get a replacement which is decent (but entirely appropriate). They want a video though showing the fault. Perhaps this is a common issue with these monitors!?
(edited)