1 Rookie
•
3 Posts
0
203
June 20th, 2022 09:00
Precision 7740, warranty exchange
I've been waiting on my warranty exchange quite some time now. Called on May 16, 2022 for failed cooling fans and failing USB-C Thunderbolt port. It took 2 weeks to prove that I was the actual owner of the workstation. Dell continually denied I was the actual owner of the workstation. I actually had to produce my original invoice for the workstation. Always be sure keep your receipts and invoices. Canceled my work order on May 18 and again on May 25 because Dell had my warranty messed up in their system and someone kept canceling service requests.
Several visits (4 times) from techs, 3 motherboards, 3 cooling fan assemblies, my computer no longer has a functioning Nvidia Quadro RTX 5000 GPU. I'm left with a Precision 7740 with with a broken premium GPU and only an integrated Intel GPU. Workstation is a top of the line 7740 with Xeon 5Ghz processor and Nvidia 16GB Quadro RTX 5000 GPU.
I've been waiting and waiting and waiting for a functioning computer from the Warranty Exchange Team. This is a workstation that's used for very important work.
KennyCactusD
1 Rookie
•
3 Posts
0
July 12th, 2022 08:00
Received my new computer yesterday a Dell 7760 with Xeon 5Ghz processor and Nvidia 16GB Quadro RTX A5000 GPU. New computer functions perfectly.
Thanks Dell so much for making this right. It took longer than expected but was finally corrected.
Thank you.
DELL-Cares
Moderator
•
27.1K Posts
0
June 21st, 2022 03:00
We tried reaching you on a private message asking for the Service Tag number to ascertain the warranty but did not receive a response. Please feel free to reply to the private message whenever you are available.
TassieDevyl
1 Rookie
•
1 Message
0
July 16th, 2025 15:22
@KennyCactusD Hey KC,
Just setting up my pair of used 7740s, but with Xeons and no dGPUs.
After 6.5yr of 7530 happiness, landed on 7740s rather than 7760s due to adjustability while I test local AI set-ups.
After your warranty issues, the outcome was hopefully worth the wait, maybe your workloading noticed no real changes either.
In August 2000 I bought my 1st Dell, Inspirion 7500. The biggest hdd, 30GB, available, died in the 1st month and Dell generously sent me a blank drive so I could discover just how to successfully install Win2000, just took me 16 goes! But it taught me computer persistence.
May I ask for your thoughts on the 7760 after 3yrs now? Yours runs both the CPU & GPU I'd have selected and may still do if a future RTX5000 won't keep up with my own use case.
Maybe if you are moving the unit onwards > > > ? ;-)
Ya never knows the answers if ya never just asks the questions!
David.