1 Rookie
•
2 Posts
0
129
October 30th, 2023 04:40
I want replacement,
I bought this laptop before 2.5 years, within few months I had a lot of problems in my laptop like speaker wasn't working even the screen wasn't working , the laptop was always slow even for watching a YouTube video the laptop hangs. So I complained in the customer care and they came and replaced the screen and speaker . where complaining to them itself is a huge task. After three or four months again this problems came again again I complaint again they and replace the screen. Now my warranty is gone and again this problems came my screen is not working after 2 replacements, I want to know that is Dell is really doing quality checks before selling laptop to the customer. buying laptop to them was never good experience to me , spending 70000 to a laptop is huge for me as a student, I don't want great great performance from my laptop I just asked for a working screen and the working speaker this never happened for me after spending a huge amount, my future depends on this laptop, i cant afford new laptop, or repair this laptop. I want a replacement.
DELL-Chris M
Community Manager
•
56.9K Posts
0
October 30th, 2023 12:26
"Now my warranty is gone"
There are no exceptions to Dell policy. Once the purchased warranty has expired, Dell will not send a replacement unit. You have to pay for repairs via the out of warranty offering.
Chino de Oro
9 Legend
•
8.1K Posts
0
October 30th, 2023 05:58
Click on Get Help Now button for a live chat and to submit your request to appropriate personnel. If a replacement unit is approved, agent will need to verify shipping info, do not post it here. When the same model is no longer available, Dell may choose to ship you a newer model with the same specifications or better.
Hirthick
1 Rookie
•
2 Posts
0
November 1st, 2023 07:51
@DELL-Chris M yes your are correct, i can pay for my own repairs if this was a laptop which worked at least for an 3 month period after buying newly. just think, a person buys a new laptop from from dell (international brand) every 3 months he spends complaining about new issues which arises in the laptop, until his warranty is gone. i will pay for the repairs of this laptop screen and speakers and i am 100 percent sure that this problem will again arise in this laptop , do you want me to keep on spend for the repairs every 3 months.
<Violations as defined by Dell removed. Read the Forum Code of Conduct. DELL-Admin>
(edited)