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October 24th, 2024 07:11
I accidentally deactivated my DellEMC portal user account, need help to reactivate it.
I am encountering an issue and would appreciate any advice you might have.
I recently deactivated my DellEMC account and hoped that it would release my email address so I could use it on my new account. However, when I attempt to use my old email address on the new account, the system indicates that the email address is still in use.
Here are the details of my situation:
- My old Dell account has been deactivated and I can no longer perform any actions on it.
- When I try to add my old email address to my new Dell account, the system informs me that the email address is already in use.
My main question is: When a Dell account is deactivated, is the associated email address supposed to be released and made available for use on a new account?
I have contacted Dell customer service but have not yet received a solution. If anyone has encountered a similar issue or has any suggestions that could help me resolve this problem, I would be very grateful.
Thank you all for your assistance!
RaviRaj215
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October 30th, 2024 07:10
Working with support by raising ticket with DELLEMC the issue got resolved, my account was reactivated.
DELL-Cares
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27.1K Posts
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October 24th, 2024 07:31
Hi,
Thank you for contacting Dell.
We'll surely check this for you. We have sent you a private message. Kindly, reply to it with the requested information so that we can review and assist you further.
RaviRaj215
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October 24th, 2024 12:05
@DELL-Cares
Hi
I haven't received any private message.
Can you email me the required information to activate my account <Private data removed from public view. DELL-Admin>
(edited)
RaviRaj215
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11 Posts
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October 24th, 2024 13:46
<Duplicate posting is not needed. DELL-Admin>
(edited)