1 Rookie
•
10 Posts
0
113
February 24th, 2025 01:22
SCV3020 System unable to accept disk because disk drive line Unknown is not compatible with system
Have been searching for a while, but i can't seem to find where this information is located, either on the web gui or the Dell Storage Center.
We purchased and installed a new drive but I assume there must be a firmware miss match as it won't accept the drive, despite being identical model and P/N. "SCV3020 System unable to accept disk because disk drive line Unknown is not compatible with system"
Any tips? Appreciate any advice. Is there an easy way to push the existing firmware in use on the other drives to the new one?
See drive image and alert:
https://imgur.com/a/R7GmKCl
No Events found!
Origin3k
4 Operator
•
2.2K Posts
0
February 24th, 2025 09:10
1. If the replacement disk comming through Dell support they will deal with the firmware issue which can be a issue when a customer running an outdated SCOS.
2. If you buy a used SC/Compellent drive which contains SCOS/RAID information than there is a way to remove this information. But than #1 might be a problem
3. If you buy a non SC/Compellent drive it will NEVER work within your SC. There is a whitelist which dell branded drives the system will be accepted
EMPTY1
1 Rookie
•
10 Posts
0
February 24th, 2025 01:23
trying to find where the drive firmware are displayed ?
DELL-Joey C
Moderator
•
3.9K Posts
0
February 24th, 2025 08:02
Hi,
There have been instances where drives are installed in systems and unable to be managed because they are not configured to operate in a Storage Center system and report as Unknown in the driveline field. You can try updating the SC's SCOS, as SCOS could be outdated.
There are no workarounds for this issue and the drives must be replaced, in your case, please contact seller center about the drive and arrange an exchange.
There isn't a way to push existing firmware from the existing drives to the new installed ones, and to check firmware details, it should be the CLI command, show all disks.