SCV3020 not recognized new hard drives

Hello Salah Humaida,

What is the Dell part# that is on the drive?  With a compellent system you need to use a compellent drive in order for it to be seen correctly.  If you are only trying to match the drive by the manufacture model# then that drive in most cases will not work.  When you tried to replace the disk did you follow the steps listed in this link? https://dell.to/3kOLOsz

Hello Salah,

I'm not sure if your issue is solved or not, try to source the drives under the Dell part number: 5H3XX. But make sure thay are having a Compellent firmware on them. 

please let us know How to update or match firmware.

DELL EMC SAN Model Number is: SCv3020

Failed Hard Disk Part Number is: ST1800MM0129

Replaced Hard Disk Part Number is: ST1800MM0159

all other parameters are the same but it shows in "EXTERNAL DEVICES"  with the same name i.e 01-04.

Hello,

the new hard drive it is a Dell or Compellent one? Which part number?

Thanks

I am facing the same problem.

@DELL-Marco B At first I installed a Seagate hard Drive with the same part number and all other parameters were the same, but it showed the same error i.e in the "external devices" Then I bought a Dell hard drive but it showed the same error. as mentioned above. 

Ok and you have the code of the hard disk in the label? It should be something like CN-0 and a alfanumeric code.

I need to know if this hard disk is supported with this storage.

Dear Team first time I istalled Seagate HDD with same parameter as existing one i.e "Part Number ST1800MM0129" all parameter were same but manifacturing was only Seagate. I faced same problem i.e HDD shows in External Devices then I bought Dell HDD with part number ST1800MM0159. picture mentioned below. again it shows in External devices. 

Hi,

Based on the picture that you have provided, the new drive is not compatible with SCv3020 nor Compellent storage. You will need DPN # 6FV4P or # 49TJM (which is the complete build for SCv3020).

Dear Dell Team many thanks for your support. I appreciate it, I will procure the recommended one and then let you know the result.

Dear Team, please let me know one thing, as per the below article "Replacement drives may be larger or faster and may also be from a different manufacturer"

please clear this confusion. 

https://www.dell.com/support/kbdoc/en-us/000139367/dell-enterprise-raid-and-physical-drive-replacement-faq-can-different-drives-be-used-in-a-raid

Hi,

Are you referring to the article and Compellent Storage drives? The article is for Servers and MD storages, not caterred to Compellent storages. You can refer to the summary title. 

Hi 

Does 0V768J Dell SC SCv Compellent 1.8-TB 10K 12Gb/s 2.5 SAS is compatible with Del EME SCv 3020.