SC200 iSCSI IO Ports Greyed Out and Local Port not found error

Hello,

It appears that you are encountering an issue where the iSCSI IO ports are greyed out, and the error "Local port was not found" is being displayed on your SC200 SAN. This issue can arise due to various configuration or hardware-related problems. Here are some steps to troubleshoot and resolve the issue:

1. Verify the iSCSI Ports and Configuration on the SC200:

• Ensure that the iSCSI ports are properly configured and enabled in the SC200's settings. If the ports are greyed out, it often indicates that they are not properly recognized or configured within the SAN management interface.
• Log into the SC200 SAN Management Interface (either via GUI or CLI) and verify the iSCSI port settings. Confirm that both iSCSI ports and their associated configurations are enabled.
• If the ports are not enabled, you may need to configure them manually in the iSCSI settings page.

2. Check for Firmware Compatibility and Updates:

• Ensure that the SC200 SAN firmware is up to date. Outdated firmware can cause issues with port detection and functionality.
• Check the Dell Support website for the latest firmware version for your SC200 model and update if necessary.

3. Verify the Switch Configuration:

• Since you mentioned that the switch configuration is fine and that the ports are visible via LLDP, confirm that the switch is correctly set up to handle iSCSI traffic.
• Verify that the iSCSI VLAN (if applicable) is properly configured on the switch and that the iSCSI ports on the SAN are correctly mapped to the appropriate VLAN.
• Double-check the speed and duplex settings on the switch ports to ensure they match the settings expected by the SAN.

4. Check the Physical Connections:

• Inspect the physical cables and connections between the SC200 SAN and the switch. Ensure that all cables are securely connected and that there are no faulty cables or ports.
• Verify that the iSCSI network ports on the SC200 are connected to the correct switch ports configured for iSCSI traffic.

5. Ensure Correct IP Configuration:

• The "Local port was not found" error could be caused by a mismatch in IP configuration or a missing iSCSI target IP address. Check the iSCSI IP settings on both the SAN and the connected host.
• Ensure that the iSCSI initiator on the host is properly configured to communicate with the SAN. Ensure that the correct IP addresses for both the SAN and the initiator are used and that there are no IP conflicts.

6. Verify the iSCSI Configuration in the SAN GUI:

• On the SC200, go to the Storage Controller section and verify that the iSCSI configuration is set up correctly. In some cases, you might need to manually specify or reconfigure the iSCSI target and the associated local ports.
• If the local ports are greyed out, they may not be enabled or recognized by the SAN. Recheck the SAN's iSCSI network settings and ensure that the ports are not disabled.

7. Check the iSCSI Configuration in the Switch (if applicable):

• Ensure that the switch ports handling iSCSI traffic are configured for Ethernet or iSCSI VLAN and that there is no issue with Link Aggregation (if you're using LACP or bonding).
• If you're using a dedicated iSCSI network, make sure that the switch ports are correctly configured for that specific network. Also, verify that there are no access control lists (ACLs) or firewall rules that could block iSCSI traffic.

8. Check for Hardware or Driver Issues:

• If the iSCSI IO ports are still greyed out, it could be a hardware issue with the iSCSI ports on the SC200 itself or a driver issue on the SAN or switch. Consider rebooting the system to clear any potential issues with hardware detection.
• Check for any hardware failures on the SAN that could prevent it from properly detecting or configuring the iSCSI ports.

9. Review Logs for Additional Errors:

• Check the SAN system logs for any additional error messages or warnings that might provide more insight into why the local port was not found or why the iSCSI ports are greyed out.
• Reviewing the logs can often point to specific errors such as network misconfigurations or hardware failures.

10. Consult Dell Support (if needed):

• If the issue persists after following the steps above, consider reaching out to Dell Support for further assistance. There may be specific configuration steps or firmware issues related to your SAN model that they can help resolve.

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Summary of Steps:

1. Verify and enable iSCSI ports in SC200's settings.
2. Ensure SC200 firmware is up to date.
3. Review switch configuration and VLANs.
4. Check physical connections and cable integrity.
5. Validate IP configuration on SAN and initiator.
6. Recheck SAN iSCSI GUI settings.
7. Verify switch iSCSI port configuration.
8. Check for hardware or driver issues.
9. Review logs for error messages.
10. Contact Dell Support if necessary.

By following these steps, you should be able to resolve the issue with the greyed-out iSCSI ports and the "Local port was not found" error.

Let me know if you need any further assistance or clarification!

Best regards,
Dell Support Community Expert