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March 9th, 2020 00:00
Restart a single controller for SCv3020
Hello. I am having issue with one of the controllers on my storage.
I read this: https://www.dell.com/community/PowerVault/Upper-Controller-down-SCv3020/td-p/7353442 and tried to follow on the guide, but there is no right pane for me. Neither on the running controller, nor the failed controller. I am using DellEMCStorageClientWindows-19.1.10.350 but I have also tried with 19.1.1.579 and 18.1.20.114
Through the web UI I tried to reset them in sequence, but it failed as not all of them were online.
How can I restart only the bottom controller without shutting down the storage?
No Events found!
nikog
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March 10th, 2020 22:00
We have removed and inserted the controller again and that seemed to work. Now I can see the option to restart. It was weird becaue the controller said "Controller is offline" but I didnt have the option to start it.
DELL-Sam L
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March 9th, 2020 10:00
Hello nikog,
Do you have the data collector installed on your system? If you do then, you will need to send a phone home log so that we can review it to see what is going on. I will send you a private message so that you can send me your controller serial#.
Please let us know if you have any other questions.