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1 Rookie
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1 Message
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4057
December 8th, 2018 09:00
HDD compatibility with SCV2020
Greetings! Recently a customer of ours purchased 9 new 1.2 TB Dell Branded SAS 10RPM HDDs DP/N:0WXPCX (Manufacturer P/N: ST1200MM0088). We where contracted to install and configure them to expand his SCV2020 storage capacity. Unfortunatelly, and despite the fact that the drives were acquired from a dell partner, the storage does not recognize them as such, showing the message "Not a dell branded drive". May this be a drive firmware issue?
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DELL-Charles R
Moderator
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4.5K Posts
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October 16th, 2024 18:49
Hello,
To purchase replacement drives you need to contact Sales and specify you are purchasing disk for your Compellent SCv2020 storage system.
They will load the correct firmware prior to shipping. I don't know any other place you can purchase Compellent drives.
This KB article #000117921 will show replacement steps:
https://dell.to/409arHq
If you have concerns we could get a support bundle for review.
DELL-Bob Mi
2 Intern
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230 Posts
1
December 8th, 2018 10:00
I sent you a private message so I can open a support case for this issue.
MayorMike82
1 Message
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April 8th, 2021 06:00
Hello. I am having the same issue and am wondering if I could get some assistance for this. Thank you!
DELL-Chris H
Moderator
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9.5K Posts
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April 8th, 2021 08:00
MayorMike82,
Likely the issue is that the drives don't have Compellent firmware on them.
Knie1988
1 Message
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November 24th, 2022 04:00
We have the same issue with or SCv2020.
13x ST2000NM0045 (DELL RN7R5-Compellent) drives and after 5.7 years the first one died. The problem is that these hard drives are no longer available as new.
Which alternative hard drives can now be used? A normal ST2000NM0045 (e.g. Seagate Exos 2TB) wont work... it will be show as "External Drive".
DiegoLopez
4 Operator
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2.7K Posts
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November 24th, 2022 08:00
Hello @Knie1988,
Yes, I am afraid not all disks are compatible as you will need the disks to have a specific firmware for the SCV2020.
Unfortunately we do not have the tool for recommendation for storage systems. It is recommended to contact the sales department or any available Dell partner in your region for official recommendation.
Regards.
tianchou
1 Rookie
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98 Posts
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November 25th, 2022 23:00
From the DPN 0WXPCX, it is obviously the disk is for powerEdge server instead of storage.
DELL SC 1.2TB ST1200MM0088 DPN is 0RWV5D.
K4dr3
1 Rookie
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1 Message
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October 16th, 2024 17:51
Greetings, we are facing a similar issue with our SCv2020
We want to replace a faulty disk but it shows as external disk, how can we check if the new disk is compatible with the storage and how can we bypass this issue
Thanks in advance