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295 Posts
0
1042
August 20th, 2012 14:00
While CX4 EMC E-Mail Home smpt server was down, a disk failed?
hello
i know that if something fails on my cx4 and there is already set the e-mail home notification enabled, a Service Request Number is opened automatically in powerlink.
now i have a problem meanwhile smpt server was down for about 1 day, an fc disk failed, but the notifications was unable to open a SR. now smpt server is up.
question: how can i triger, push or re-send manually this "failed disk" real event. in order to open a SR in powerlink?
any idea?
thank you.
MC
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AnkitMehta
1.4K Posts
0
August 20th, 2012 14:00
As far as I am aware, You can not push or trigger Dial Home alert again if the disk is failed already and the email has bounced.
Fastest way now, is to log in to:
https://support.emc.com/ > Log In with your Powerlink Credentials> Click on Join Live Chat, Support Person will dispatch the Service Request for disk replacement after checking few details.
jelucho
295 Posts
0
August 20th, 2012 15:00
Thank you Ankit.
regards.
i will do that.
Mc.