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Paulo_Fraga

1 Rookie

 • 

26 Posts

1429

June 22nd, 2015 09:00

Issues installing Avamar Extended retention 2.6 on Media Access Node v7.1.100.145

Hi Team,

I'm installing Avamar Extended retention 2.6 on Media Access Node v7.1.100.145

Following the solve generated procedure when i run the following :

./avamarer-x.x.x-installer.run



after entering requested info an start the script i'm getting the following message :


Error: Error running su root -c

'"/DTO/EMC/avamarer/installers/networker-installer-8.0.3-1.1-installer.run"

--mode unattended --install-license yes' : child process exited abnormally

Press [Enter] to continue : 

Can you help as anyone faced same issue installing ?

Paulo_Fraga

1 Rookie

 • 

26 Posts

June 24th, 2015 03:00

Hi Team,

Thank you all for your feedback :

The fix for this issue is :

A) If installation went till end the do :

  1. 1. /opt/EMC/avamarer/uninstall
  2. 2. rm –rf /opt/PostgreSQL /DTO/PostgreSQL /DTO/nsr /nsr /opt/EMC /DTO/EMC /.BitRock/*
    3. cd /DTO

B) ELSE :

  1. 4. Remove these software packages (AER will re-install them)

rpm -e ksh-93u-0.10.1.x86_64;

rpm -e netcat-1.10-1005.22.x86_64;

rpm -e man-2.5.2-17.16.x86_64;

rpm -e openmotif-2.3.2-5.1.x86_64;

rpm -e openmotif-libs-2.3.2-5.1.x86_64;

rpm -e libacl-32bit-2.2.47-30.34.29.x86_64;

rpm -e libcap2-32bit-2.11-2.15.x86_64;

rpm -e libpng14-14-1.4.4-2.1.x86_64;

rpm -e groff-1.18.1.1-167.18.61.x86_64;

rpm -e libattr-32bit-2.4.43-1.18.x86_64;

rpm -e glibc-locale-32bit-2.11.1-0.62.1;

  1. 5. umask 022
  2. 6. Run the installer again

After this installation runs fine

pawankumawat

355 Posts

June 22nd, 2015 23:00

Hi,

I would recommend to contact EMC support if issue is not resolved.

Regards,

Pawan

kamal.thakor

100 Posts

June 22nd, 2015 23:00

have you run umask 022 before running the commands?

Which procedure are you following?

Regards,

Kamal

Paulo_Fraga

1 Rookie

 • 

26 Posts

June 23rd, 2015 01:00

Hi Kamal,

1st Many thanks for your reply.

Yes i have ran umask 022 Task 9 of install procedure :

  • Enter the following command at a command prompt on the Media Access node:

umask 022


The procedure i am following is :

Select Procedure: Extended Retention Software Implementation Procedure

Select Extended Retention Version: AER 2.6.1 with Avamar 7.1.1


Thanks for your assistance

JBalentine

16 Posts

June 23rd, 2015 11:00

You may want to look in the /tmp/ directory for logfiles from the installers and investigate further why the networker installer exited abnormally.

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